Real-time Chat (Explained)

Real-time chat

Real-time chat refers to immediate communication through text messages, pictures, videos, and audio files online. It enables quick interactions, increases customer satisfaction, and reduces abandoned carts for businesses. LiveAgent offers real-time chat with various features for efficient workflow and integration. Free online chat tools are available that allow direct communication for personalized customer experiences. Stay connected with customers and strengthen your link with future trends, availability 24/7, and a streamlined sales process.

What is a real-time chat?

Real time chat, also known as online chat or internet chat, is a way of communication and interaction in real time on the Internet. This communication is based on text messages. Two or more people can communicate and also send pictures, videos or audio files.

There are many types of chats – for example, ongoing or scheduled for a certain time. Chat requires a software or messenger application. Some chats require users to registrate or to sign up to join chat groups. Chat software keep adding new features every year such as real-time typing view and many more.

Frequently Asked Questions

What is the definition of real-time chat?
Real-time chat is an online communication channel that allows you to conduct real-time conversations. It involves the transmission of live text messages from the sender to the recipient.
Does your business need a real-time chat?
If you want your company to be recognized on the market and in the eyes of customers, you definitely need a real-time chat. This type of chat allows for quick communication from the client who has a problem and the chance to get immediate answers and solutions. Real-time chat has the effect of reducing the number of abandoned carts as well as increasing conversions.
Does LiveAgent provide a real-time chat?
LiveAgent provides real-time chat. Thanks to this, you can take your company's customer service to a higher level and make it easier for customers to contact your company.

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Expert’s note

Real-time chat is a crucial tool for modern businesses, providing quick communication, reducing service costs, and improving customer satisfaction.

Andrej Saxon Sales manager

Live chat features

LiveAgent offers over 15 advanced live chat features that'll help you engage with your customers and provide better customer service.

Online chat

Chatiquette, also known as chat etiquette, was created to avoid misunderstandings or conflicts. Learn more about online chat to improve your business.