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What is security policy?
Security Policy sets the rules and methodology for all people that access a company’s IT infrastructure whether it’s web-based or offline. The purpose of a Security policy is the conservation of confidentiality, unity, and accessibility of the apparatus and information used by an organization’s members.
The security policy is an essential part of your IT help desk ticketing software and it shouldn’t be overlooked while you’re deciding on the right solution for your business. On top of protecting your internal data, you need to make sure that you’re complying with applicable laws and regulations regarding customer data.
Frequently Asked Questions
What is the definition of security policy?
A security policy is a document of an organization that defines how to protect the organization against threats, e.g., computer security, and how to act when dangerous situations occur.
What information should every security policy include?
A security policy should secure the company from all sides and take into account all its assets. It should cover all software, hardware devices, physical parameters, human resources, information / data, access control in its scope.
Where can you find LiveAgent’s security policy?
LiveAgent's security rules can be found on the Security & Privacy Policy subpage, which is available in the footer of the page.
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Expert’s note
Expert’s noteIn today's digital age, having a strong Security Policy in place is crucial for all businesses to prevent costly data breaches and protect both the company and its customers.
Live chat security: 10 best practices for secure live chat
Live chat security is crucial for protecting sensitive information, complying with regulations, and building trust. Features like encryption, user authentication, and privacy controls are essential. Training agents and advising customers on best practices is also important. Real-life examples highlight the consequences of security breaches. Choose a secure live chat solution like LiveAgent to protect your business and customers.
