Single sign-on

What is a single sign-on?

By utilizing Single Sign-On (SSO), you can use one set of credentials to log into two or more applications. It works just like your Google account where with the same login credentials, you can access your emails, calendar, drive and the other apps.

Single Sign-on is a useful element as it brings better user experience and convenience. In LiveAgent, customers can utilize SSO with other PHP based web applications like WordPress or Magento.

For example in WordPress, after the administrator of WordPress logs in, he/she can access LiveAgent Agent panel directly from their admin menu.

Watch a video about single sign-on

Single sign-on and LiveAgent helpdesk software connection is an effective way to enable customers to log into their accounts quickly and securely using one-time authentication. By combining the efficiency of the LiveAgent system with SSO, helpdesk agents can quickly verify user identity and access customer profiles with fewer clicks. Additionally, this combined solution ensures that customer data is safe and secure while providing improved customer service.

What is Single Sign On (SSO) | IBM Technology06:20

IBM TechnologyJanuary 3, 2023

Topics

• password management
• single sign-on
• multi-factor authentication

Video summary

In this video, the speaker talks about the problem of having too many passwords and the insecure ways people try to manage them, such as using Post-it notes or insecure files. The speaker suggests an alternative solution through single sign-on, where users only have to remember one password to access all of their systems. The single sign-on manager remembers the passwords for each system, and multi-factor authentication can be used for added security. This solution improves security, saves costs by reducing the need for password resets, and improves the user experience.

Expert’s note

Single sign-on is a secure authentication service that allows users to login to multiple applications using one set of credentials, improving user experience and security.

Andrej Saxon Sales manager

Related Articles

AWeber

AWeber is an email marketing tool that allows users to directly market commercial messages to potential or current customers. It offers seamless integration with LiveAgent and is available via a native plugin or Zapier integration. Automated emails can increase customer retention, loyalty, sales, and revenue, but should be used sparingly in situations where customers require immediate human assistance. AWeber has more than 100,000 active customers and can be integrated with LiveAgent through a native plugin or Zapier integration. Users can keep track of customer interactions and email campaigns in their ticketing dashboard, manage subscribers within their helpdesk software, and subscribe or unsubscribe customers directly from LiveAgent.

LiveAgent Webinar 4: Multi Knowledgebase

The LiveAgent Multi-Knowledge Base feature allows businesses to manage multiple knowledge bases from one account, each for an additional $19 a month. There is no limit to the number of knowledge bases that can be added, and the feature is especially useful for businesses managing multiple brands or businesses under one support system. The feature also allows for SSL certification for added security.

Slack

Integrate Slack with LiveAgent for automatic notifications on new and changed ticket statuses. Improve team collaboration and customer support. Access customer support team and self-service support.

LiveAgent Webinar 2: Email, Automation, SLA

Email templates and SLA levels are crucial for organizing ticket responses. Automation rules can notify agents of customer replies and escalate urgent tickets. Business hours and department-specific SLAs can be set up to streamline ticket management. Use tags and rules to automate ticket prioritization and notifications.