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What is a staff agent?
Staff agent is a member of the customer service team with less privileges than a supervisor, team leader or a manager who are appointed to the Admin role. Typically, a staff agent has the Agent role which allows her/him to solve and transfer tickets, have access to specified departments and do only minor configurations.
Learn more about Agents in LiveAgent.
Frequently Asked Questions
Who is a staff agent?
A staff agent is an agent who is a member of the customer service team who has less authority than his supervisor, leader, or manager. His tasks include, first of all, direct customer service and efficient problem solving.
What permissions does a staff agent have?
The staff agent has agent rights, i.e. access to all tickets assigned to him or groups of tickets that are made available to him. He can fully handle tickets and implement related activities, has access to specific departments and performs minor configurations.
Can you set a staff agent in LiveAgent?
In LiveAgent, you can set an agent role that is intended for staff agents. It enables the execution of tasks related to the agent and handling requests.
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Expert’s note
Expert’s noteA staff agent is a customer service team member with less authority than a manager or supervisor, typically with the Agent role. They handle direct customer service and can perform minor configurations.
Live chat agents provide real-time customer support, requiring computer skills, product knowledge, communication, and multitasking abilities. Quick responses and efficient customer service software are crucial for improving customer satisfaction. Typing tests and customer portals can enhance agents' productivity.
Agent signatures in LiveAgent can be customized and added to emails, templates, and messages. They provide a personalized experience for customers, allowing agents to add their own personalized text-only signatures. LiveAgent also offers a forever free account with features such as data migration and support portal.
