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What is a support portal?
The customer support portal is an integral part of reliable tech support ticketing software. It stores your knowledge base articles, forum posts, and feedback from your customers. It supports your customers even when your agents are not online. The look & feel can be fully customized to match your business and improve portal benchmarks.
Learn more about Support Portal in LiveAgent.
Frequently Asked Questions
What does a support portal mean?
The Support Portal is a self-service online customer support tool. Customers can use it to get help quickly. Support portals allow customers to easily and automatically find information.
Do you need a support portal in your company?
If you want top-notch customer service in your business, you should provide your customers with access to a support portal. The ability to find help without the need to contact support is extremely important and appreciated by customers.
Does LiveAgent enable you to create a support portal?
LiveAgent allows you to create a single support portal. If you want to create more than one, you can create another by clicking the "create customer portal" button. Additional knowledge base costs $ 19 / month.
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Expert’s note
Expert’s noteHaving a support portal is crucial for efficient customer service in today's business landscape. It provides a platform for customers to easily access information and support, improving overall satisfaction and loyalty.
Online support is essential for businesses to improve customer satisfaction, increase sales, and gain a competitive advantage. It allows companies to reach a wider customer base, save costs, and provide personalized service. Gathering customer feedback and using technology are crucial for successful online support.
