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Who is a temporary agent?
A temporary agent is a user created for a short period of time. In certain occasions, companies prefer to create agents only for a temporary period. It usually happens in peak seasons such as Christmas or Easter, depending on industry.
Creating temporary agents in LiveAgent works just like creating regular agents, it is basically the same. All you need to do is create the agent and delete it when it’s not necessary anymore. You will only be billed for a period of time when the agent was created.
Frequently Asked Questions
Who is a temporary agent?
A temporary agent is a user that is created for a short time. Most often, this type of agent appears during periods of increased sales, such as the fourth quarter of the year, during Black Friday and Christmas.
What are the permissions of a temporary agent?
A temporary agent has exactly the same rights as a regular agent, only it performs this role for a specified, short time.
Does LiveAgent enable you to set up a temporary agent?
Creating temporary agents in LiveAgent works the same as creating regular agents. You create an agent, and when it finishes its work within a given period, you must remove it from the system.
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Expert’s note
Expert’s noteTemporary agents can provide valuable support during peak seasons, but proper training and resources are necessary to maintain quality service.
Live chat agents provide real-time customer support, requiring computer skills, product knowledge, communication, and multitasking abilities. Quick responses and efficient customer service software are crucial for improving customer satisfaction. Typing tests and customer portals can enhance agents' productivity.
Agent signatures in LiveAgent can be customized and added to emails, templates, and messages. They provide a personalized experience for customers, allowing agents to add their own personalized text-only signatures. LiveAgent also offers a forever free account with features such as data migration and support portal.
