Български 
Čeština 
Dansk 
Deutsch 
Eesti 
Español 
Français 
Ελληνικα 
Hrvatski 
Italiano 
Latviešu 
Lietuviškai 
Magyar 
Nederlands 
Norsk bokmål 
Polski 
Română 
Русский 
Slovenčina 
Slovenščina 
简体中文 
Tagalog 
Tiếng Việt 
العربية 
Português 
What is ticket sharing?
Sharing tickets is a key element in providing exceptional customer service. Agents can collaborate, exchange insights, and leverage collective expertise to handle customer inquiries more effectively and give more accurate answers to their questions. Additionally, ticket sharing enhances workflow efficiency, reducing response times and ensuring prompt resolution of customer inquiries, leading to higher customer satisfaction levels.
Facilitate ticket sharing with a ticketing tool
Ticket sharing can be a breeze when you decide to implement reliable ticketing tools into your business. Taking an advantage of the its many features can be highly essential for support agents. With the internal ticketing tools, they can quickly share tickets through the internal live chat feature. This enables swift collaboration and problem-solving among the customer support team.
By clicking on the hyperlinked Ticket ID, agents can easily access specific tickets in their agent panel. This efficient ticket sharing feature greatly enhances the productivity, ensuring that no issue goes unresolved. Another helpful part of tickets and sharing is the ticket and customer backlog, so your customer support team can always stay on top of unresolved tickets.
Frequently Asked Questions
What does the term ticket sharing mean?
Sharing tickets means sharing tickets quickly and securely between agents. So they can support each other.
Why is it advisable to use ticket sharing?
Ticket sharing allows for quick transfer between agents when you need support and additional knowledge that another agent may have. All this facilitates the work of agents and ensures the free flow of information.
Is ticket sharing available in LiveAgent?
LiveAgent ticket sharing is available thanks to the internal live chat. When the agent uses the correct ticket ID, it receives a hyperlink that it can easily share.
![Expert badge]()
Expert’s note
Expert’s noteTicket sharing is a game-changer for customer service teams. It improves response times, allows for better collaboration among agents, and ultimately leads to happier customers.
LiveAgent is a customer service software with features like complaint management, email management, and self-service software. It offers a free trial and GDPR-compliant policies. The ticketing system organizes and manages customer service requests to improve efficiency and provide real data insights. With features like universal inbox, CRM integration, and automation, LiveAgent's ticketing software helps improve response times and increase productivity.
Why do you need a ticketing system?
A lot of organizations are still ignoring a ticketing system. This is mainly due to the lack of understanding of the ticketing system benefits.
Ticketing software LiveAgent is a highly recommended tool for improving customer service, communication, and support. It has helped businesses increase customer satisfaction and sales while saving time and improving productivity. Open tickets are crucial for efficient customer service, allowing clear communication between the customer and support team until the issue is resolved. LiveAgent's ticketing system can help streamline the process and ensure faster resolution times.
