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What are time-based events?
Time-based events are so called Time Rules. Time rules are not triggered by a condition but by a time event instead.
Learn more about Time Rules.
Frequently Asked Questions
What does the term time based- events mean?
Time-based events mean time rules. They are triggered by specific time events that occur in the system. They run in the background at intervals (usually every minute) and check that the conditions are met. If the result is positive, the rule is executed.
What are time-based events used for?
Time-based events are most often used for assigning tasks, sending email notifications, resolving issues that haven't been active for a while, adding tags, etc.
Can you use time-based events in LiveAgent?
Time-based events are most often used for assigning tasks, sending email notifications, resolving issues that haven't been active for a while, adding tags, etc.
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Expert’s note
Expert’s noteTime-based events are crucial for efficient customer service, helping to improve response times and solve issues faster, leading to higher customer satisfaction.
LiveAgent is a customer service software with over 180 features, affordable pricing, and a free trial. It offers project management tools, integrations with popular CMS systems, and live chat options. TrackingTime is a time tracking application that can be integrated with LiveAgent via Zapier for precise time tracking and project management.
