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Português Amazon Help Desk Contacts
Find all the contact information you need to get in touch with Amazon's customer support team including email, live chat, call center, social media, and forums. Additionally, get information on their SLA and legal contacts, as well as tips on recovering your password.
It looks like you’re trying to reach Amazon’s customer service team. Unfortunately, we’re not associated with Amazon’s support team. We are two entirely different business organizations. However, to make your life a little easier, we’ve researched Amazon’s website and found the following customer support contact details. Please get in contact with Amazon’s representatives by reaching out to them directly using the contact information below.
Amazon Customer Service Contacts
Social Media Support Contacts
SLAs & Agreements
Call Center SLA
Amazon call representatives usually pick up calls within 15 Minutes .
Forum SLA
N/A
Legal Contacts
Amazon Security Policy
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Amazon GDPR
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Other Links
Amazon Affiliate Program
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Location
Amazon Customer Support
What is Amazon?
Amazon is an American multinational technology company based in Seattle, Washington, that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Four tech companies, along with Google, Apple, and Facebook. Amazon is known for its online marketplace, Amazon Prime subscription service, and its Kindle e-reader device.
Amazon customer support channels
Amazon offers a variety of support channels for customers, including email, phone, live chat or useful support portal, along with extensive knowledge base with podcast, to inform customers about latest topic. Customer service team of Amazon also offers social media support for quick advice.
- Email: primary@amazon.com
- Phone: + 00 1 206-922-0880
- Support Portal: https://www.amazon.com/gp/help/customer/display.html
- Knowledge Base: https://aws.amazon.com/premiumsupport/knowledge-center/
- Twitter: https://twitter.com/awscloud
- Podcast: https://aws.amazon.com/podcasts/
- Facebook: https://www.facebook.com/amazonwebservices
- Twitch: https://www.twitch.tv/aws
- YouTube: https://www.youtube.com/user/AmazonWebServices/Cloud/
How do I contact Amazon?
The best way to reach out to Amazon customer service representatives is via their toll-free customer service phone number + 00 1 206-922-0880. Customers can also access Amazon’s customer service website or mobile app to find answers to frequently asked questions and contact customer service via email primary@amazon.com. Amazon also offers a live chat feature, allowing customers to get real-time help from customer service representatives. Customers can also reach out to Amazon customer service via social media platforms such as Twitch, Facebook, and Instagram. Company also provides customers with a comprehensive knowledge base section, or podcast feature.
Topics
- contacting Amazon customer service
- choosing categories and issues
- alternative shopping website
Video summary
In this video, Jessica from Tech Boomers shows how to contact Amazon for help with various issues. She starts by logging into the Amazon website and scrolling to the bottom of the main page. From there, she clicks on 'Let Us Help You' and selects 'Contact Us'. On the Contact Us page, she explains how to choose the category and specific issue related to the problem. Finally, Jessica mentions that if viewers are interested in trying a different shopping website, eBay.com is a great option with their best offers promotion. She wraps up the video by encouraging viewers to visit Tech Boomers for free courses on popular websites and apps.
Common problems and solutions
Experiencing problems with this software?
Take a look at our list of the most common problems and find out how you can solve them.
How to recover my password?
If you’ve forgotten your password, you can reset it by going through the password assistance process on their website.
To reset your password:
- Go to “Password assistance”.
- When prompted, enter the email address or mobile phone number associated with your Amazon account and select “Continue”. We’ll send you an email or SMS (depending on the verification method you’ve chosen) containing a One Time Password (OTP), to authenticate your request.
- Enter the OTP you received and select “Continue”.
- Create a new password.
As soon as you’ve created a new password, it’s active. Your new password is for all Amazon-related accounts associated with the same email address.
Request an A-to-Z Guarantee refund
You can request an A-to-Z Guarantee refund if there’s a problem with an item you bought that was sold and fulfilled by a third-party seller on Amazon.
To request a refund:
- Go to “Your Orders”
- Locate the order
- Select “Problem with order”
- Select your problem from the list
- Select “Request refund”
- Enter your comments in the text box
- Select “Submit”
Note: It can take up to one week to review requests. They’ll let you know about their decision using the email address associated with your account.
To view the status of your request:
- Go to “Your Orders”
- Locate your order
- Select “Problem with order”
Does Amazon refund canceled orders?
Amazon refunds canceled orders when they are canceled before the item enters the shipping process. If the item has already shipped, you can get a refund by returning the package to Amazon after you get it. Refunds are available for the vast majority of Amazon items, as long as it’s within the seller’s return policies.
Learn more about Amazon
Amazon’s customer service is renowned for providing excellent service. They provide customers with everything from 24/7 support to online chat and return/replacement services. Customers can access help through phone, chat, email, or even through Amazon’s customer service portal, which allows customers to search and browse topics related to common issues or products. Amazon prides itself on great customer service, offering timely and knowledgeable support to ensure customer satisfaction.
Topics
- Introduction to Amazon
- Online shopping on Amazon
- Selling on Amazon
Video summary
This video introduces Amazon and explains how it works. Amazon is one of the largest online marketplaces where users can buy items directly from Amazon or from third-party sellers. Users can search for items, add them to the shopping cart, and proceed to checkout. Amazon also allows third-party sellers to sell items on their platform. Additionally, Amazon offers various technology products such as Kindle, Fire tablet, and Fire TV. Amazon provides a wide range of items, competitive prices, and convenient delivery options.
What makes Amazon customer service great?
Topics
- customer obsession
- human connection
- maintaining trust
Video summary
Customer obsession means relentlessly wanting to do what's right for each individual customer, going above and beyond just the bottom line. It involves feeling compassion and understanding the human connection between the customer and the company. Amazon associates play a crucial role in maintaining customer trust and providing assistance and solutions to their problems. They have the power and resources to solve customer issues and ensure satisfaction. The more passionate and dedicated the associates are, the better the customer experience will be. Associates enjoy speaking to customers, hearing their stories, and making a positive impact every day.
Frequently Asked Questions
What is Amazon?
Amazon is an American multinational technology company, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence.
What kind of support does Amazon offer?
Customer service team of Amazon offers the following support channels: email, live chat, call center, social media support, forum support and self-service support.
How do I contact Amazon?
You can contact Amazon by emailing them, starting a chat with a live agent on their website, calling their hotline or by leaving them a message on one of the social media platforms. Alternatively, you can use their knowledge base if you prefer self-service support.
What is Amazon's email address?
You can contact their support by writing to one of the emails: primary@amazon.com, resolution@amazon.com, orders@amazon.com, charge-inquiries@amazon.com.
Does Amazon have live chat?
Yes, Amazon has live chat support. Go to the site: https://www.amazon.it/gp/help/customer/contact-us
How do I speak to someone in Amazon?
If you prefer call support, you can contact their helplines: https://www.amazon.it/gp/help/customer/contact-us#b
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