Fitbit Help Desk Contacts

Fitbit app

• Log out of the Fitbit app.
• Tap “Forgot your password?”
• Enter your email address and tap “Send Reset Email”. An email is automatically sent to that email address. If you don’t receive the email, it’s possible that you entered your email address incorrectly or the email went to your spam or junk folder. If after an hour you don’t receive your email, contact Customer Support.
• Click the link in the password reset email. This link takes you to our mobile website.
• Enter your new password and tap “Set”.
• Return to the Fitbit app and log in using your new password.

Fitbit.com dashboard

• Go to fitbit.com/login.
• Click “Forgot Password?”
• Enter your email address and click “Send”. If you don’t receive the email within few minutes, it’s possible that you entered your email incorrectly or the email went to your spam folder. Try completing this step again and check all your email folders.
• Click the link in the password reset email.
• Enter your new password and click “Set”.

The Fitbit app uses Bluetooth Low Energy (BLE) technology to sync with your Fitbit tracker. To initiate a sync, just open the Fitbit app on your mobile device.

You must have Bluetooth enabled on your mobile device to sync your tracker with the Fitbit app. If your mobile device is in airplane mode, it will not sync with your tracker until you turn off airplane mode, or until you manually turn on Bluetooth on your mobile device

Once you’ve set up and started using your new tracker, you’ll need to regularly transfer (sync) your tracker’s data to Fitbit so you can see your activity history, earn badges, analyze your sleep logs, and more.

You can sync your tracker using the Fitbit app on your compatible mobile device or using a computer with Fitbit Connect installed.

Fitbit apps are available for iOS, Android, and Windows devices. To find out if your mobile device is compatible, see fitbit.com/devices. Fitbit frequently adds support for new devices, so if yours isn’t listed check back soon.