Nike Help Desk Contacts

Complete the steps below and Nike will email you password reset instructions.

NIKE.COM

• Start on Nike.com
• On mobile devices, tap the menu in the upper right-hand corner. Scroll down and tap “Sign in”. On a computer, click “Sign in” in the upper right-hand corner
• Tap or click “Forgot Password?”
• Enter the email address connected to your Nike Member profile and tap or click “Reset”. We’ll email you instructions on how to reset your password.

NIKE APPS

• Open your favorite Nike App.
• Tap “Log In”
• Tap “Forgotten Your Password?”
• Enter the email address connected to your Nike Member profile and tap “Reset”. We’ll email you instructions on how to reset your password.

Nike Members get free standard shipping on every order.

During checkout, you can choose your preferred shipping option. Free shipping options are available for Nike Members, while guests can choose from various options for a fee. Expedited and express shipping may not be available for all orders. Store pickup is also available for eligible orders, but some stores may be closed or have limited hours and services due to safety concerns.
No Rush shipping is a ground-only option that is less carbon-intensive than air freight shipping, and provides an estimated delivery date during checkout. On rare occasions, No Rush orders may be shipped by air.

Nike has an extended 60-day return policy (some exceptions apply).

You can return your Nike or Converse purchase for any reason within 60 days at a nearby Nike store for free, or by using your preferred carrier for a fee.

To start a return, sign in to your Nike Member profile and go to your order history or enter your order number and email address. Select the items to return and choose your preferred return method. For Nike Members, returns are free and you can choose from a UPS return code, printable label, or UPS pickup. Guests can choose their preferred carrier and will be responsible for any shipping costs. Securely package your return and remove or cover any previous shipping labels and barcodes to avoid shipping delays.