Patreon Help Desk Contacts

Make sure you are logged out and then use password reset.
If you receive the message that an account with that email does not exist, enter possible email addresses you own.
When you get the message that we’ve sent a reset link, you’ll know your login email.
Check your Facebook, Google, or Apple app account settings in case you’ve used these third-party login options instead.

Reasons why you might get multiple CAPTCHAs:

• Your Internet Service Provider gave you an IP address that was previously used by hackers within the past few weeks, so our firewall is now mistaking you for a hacker. To fix this, reset your internet router, so you can get a new IP address.
• Your computer could be infected and be attacking other computers and websites without your knowledge. This is rare but possible. Make sure your antivirus is up to date and your computer is malware-free.
• Someone else on your home network is using bots or scripts, so everything coming from your home network looks suspicious to our firewall.

Follow the steps below to retry your payment:

• Hover over your top-right profile avatar to expand the user menu
• Click on “Manage memberships” from the menu
• Click the “Retry” link for the creator whose payment declined
• Click on the “Add new payment method” button
• Choose your new payment method and complete the form
• Click the “Retry Payment” button — the payment may automatically retry once you submit your new payment details, in which case, you’re all set.