Substack Help Desk Contacts

If you can’t remember your password to your Substack account, they can send you an email to set a new password.

Visit the Forgot Password page and you’ll receive an email with a link that you can use to set your password.

I haven’t received an email – what can I do?

We recommend trying these troubleshooting tips:

• Is the email in your Spam or Junk folder? If so, unblock sender and move to Inbox.
• Are you using a work email address? It’s possible they could be blocking our servers. In this case, you or your IT department will want to whitelist on@substack.com as a safe-sender in your email account.

If you’re still not getting our password reset emails, just get in touch with Substack.

For readers

• If you’re a free reader and unsubscribing from a publication, we’ll send you an email confirmation that your email has been disabled.
• This means that you’ll no longer receive that publication’s email newsletters.

For writers

• When a free reader unsubscribes from your publication, we’ll send you an email confirmation that their email has been disabled and removed from your list.
• This notification is optional and can be turned off by going to your “Settings” page and unchecking the box next to “Email Disabled Notifications”.

If a publication remains inactive for more than 6 months, we may reassign its subdomain ([name].substack.com).

If a publication is inactive for more than three months (but less than six) and its associated subdomain is requested by another publisher, our policy is to ask the publisher for permission to reassign the subdomain to the requester.

Subdomains may be reassigned at any time at our discretion if we believe that the use of the subdomain poses a security or other risk to our platform, employees, or users.

Please note that in order to keep any subdomain, activity on your publication should be authentic. We reserve the right to use our discretion when evaluating whether content has been published for the sole purpose of domain squatting.