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TikTok Help Desk Contacts

Find contact information for TikTok's customer service team, including email support, social media support, and their knowledge base.

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TikTok Help Desk Contacts

It looks like you’re trying to reach TikTok’s customer service team. Unfortunately, we’re not associated with TikTok’s support team. We are two entirely different business organizations. However, to make your life a little easier, we’ve researched TikTok’s website and found the following customer support contact details. Please get in contact with TikTok’s representatives by reaching out to them directly using the contact information below.

TikTok Customer Service Contacts

Contact TikTok customer support by email

TikTok Email Support

business-servicesupport@tiktok.com

Chat with TikTok representative

TikTok Live Chat Support

N/A

Call with TikTok support

TikTok Call Center Support

N/A

Learn more about TikTok products

TikTok Knowledge Base

https://support.tiktok.com/

Participate in TikTok’s community forum discussions

TikTok Forum

N/A

Social Media Support Contacts

TikTok Instagram

TikTok Instagram

instagram.com/tiktok/

TikTok Facebook Page

TikTok Facebook Page

facebook.com/tiktok/

TikTok Twitter

TikTok Twitter

twitter.com/tiktok_us

SLAs & Agreements

Directory

Email SLA

N/A

Directory

Live Chat SLA

N/A

Directory

Call Center SLA

N/A

Directory

Forum SLA

N/A

Legal Contacts

TikTok Terms & Conditions

TikTok Terms & Conditions

N/A

TikTok Privacy Policy

TikTok Privacy Policy

N/A

TikTok Security Policy

TikTok Security Policy

N/A

TikTok GDPR

TikTok GDPR

N/A

Other Links

TikTok Wikipedia Page

TikTok Wikipedia Page

https://sk.wikipedia.org/wiki/TikTok

TikTok Affiliate Program

TikTok Affiliate Program

N/A

TikTok Customer Support

What is TikTok?

TikTok is the destination for mobile videos. TikTok is a short-form, video-sharing app that allows users to create and share 15-second videos, on any topic. It was originally released in September 2016, and is available on both iOS and Android. It is particularly popular among young people, and has become a cultural phenomenon in recent years. The app is also known as Douyin in China.

TikTok is a constantly evolving platform, and new support channels or updates to existing channels may be added or removed over time.

TikTok has a very few support channels:

The best way for TikTok users to contact customer support is through the Help Center on the TikTok website. The Help Center provides a wide range of resources and troubleshooting guides for common issues.

If users are unable to find a solution to their issue in the Help Desk, they can submit a ticket by clicking on the “Contact Us” button on the Help Center page. This will prompt users to select a category that best describes their issue and provide additional details about their problem. Users will then receive a reference number for their ticket, and can expect to receive a response from TikTok customer support within a few business days, but you can expect even longer waiting times.

Alternatively, user can contact TikTok through email, privacy@tiktok.com for privacy related queries and safety@tiktok.com for safety related queries. This is another effective way of getting in touch with TikTok customer support, and user will receive a response within a few business days.

It’s also worth noting that TikTok is a constantly evolving platform, and new support channels or updates to existing channels may be added or removed over time.

Common problems and solutions

Experiencing problems with this software?
Take a look at our list of the most common problems and find out how you can solve them.

How to create your first video?

To create a new video:

  • Tap + at bottom of the screen.
  • Upload content from your device Library or use the TikTok camera.
  • Add Sounds, Effects, Filters, or other camera tools.
  • Start your video by pressing the Record button.
  • Record your content.
  • Tap the check mark.
  • Make additional edits on the post page.
  • Post your video!

I have been shadowbanned, what do I do?

If you have been shadowbanned:

Check the community guidelines to see if you have violated any rules, delete any inappropriate content, and check your account’s analytics for hashtags that may violate guidelines. If these steps don’t work, wait a few more weeks or contact TikTok customer service.

If your account was suspended due to age restrictions, provide ID proof to verify your age to TikTok customer support.

How to recover my lost password?

To reset a password while logged in:

  • Tap Profile in the bottom right
  • Tap the 3-line icon in the top right
  • Tap Manage account > Password
  • Follow instruction to reset your password

To reset a password when you are not logged in:

  • Tap “Sign up“
  • Tap “Log in” at the bottom of the page
  • Select “Use phone / email / username“
  • Choose “Email / Username“
  • Tap “Forgot password?“
  • Choose to reset password with Phone number or Email.

Note: For users who’ve joined TikTok using another social media account, passwords will need to be reset from that platform.

How to recover my banned account?

To recover a banned TikTok account:

  • Send an email through app settings:
  • Go to profile
  • Click the 3 lines button
  • Select “Settings and privacy”
  • Tap “Report a Problem“, choose “Account Issue“, and click “Add an Email“
  • Describe your problem and wait for a response (it may take 7-9 hours).

Send an email directly to TikTok support using the appropriate email for your region:

  • Europe: eu-creator-marketplace@tiktok.com
  • US: creator-marketplace-support@tiktok.com
  • Japan: TCM-JP@tiktok.com
  • Canada: creator-marketplace-support@tiktok.com
  • India: TCM_IN@tiktok.com

Frequently Asked Questions

  • What is TikTok?

    TikTok is software & internet company

  • What kind of support does TikTok offer?

    Customer service team of TikTok offers the following support channels: email, social media support, forum support and self-service support.

  • How do I contact TikTok?

    You can contact TikTok by emailing them or by leaving them a message on one of the social media platforms. Alternatively, you can use their knowledge base if you prefer self-service support.

  • What is TikTok's email address?

    You can contact their support by writing an email to business-servicesupport@tiktok.com.

  • Does TikTok have live chat?

    No, TikTok doesn't have live chat support.

  • How do I speak to someone in TikTok?

    TikTok doesn't have telephone customer support.

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