Upwork Help Desk Contacts

Forgotten password, but you know your security answer

• Ensure you can access the email address associated with your Upwork account.
• On the Upwork login page, choose the “Forgot password?” link when prompted for your password.
• Enter your Upwork username or email.
• We’ll send you an email with the next steps (if it doesn’t arrive promptly, check your spam folder).

Forgotten security answer, but you know your password

• Ensure you can access the email address associated with your Upwork account.
• On the Upwork login page, choose the “Forgot your answer?” link on the security question challenge form.
• We’ll send you an email with next steps (if it doesn’t arrive promptly, check your spam folder).

Forgotten both your password AND your security answer

• Ensure you can access the email address associated with your Upwork account.
• Submit this form in order to provide Upwork Support with additional information to recover your account.
• We’ll send you an email with the next steps (if it doesn’t arrive promptly, check your spam folder).

Note: If you suspect that your account has been compromised, go here to report the problem to Upwork Support.

Yes, it’s free to join Upwork, complete your profile, search for work and create your own projects. Upwork service fee is based on your earnings with each client and the sliding scale rewards long-term relationships.

You can upgrade to Freelancer Plus to more effectively market your services, submit proposals and stand out from the crowd.

Connects are Upwork’s virtual currency. Freelancers and agencies use them to show their genuine interest as they submit proposals. Different jobs require different amounts of Connects, some none at all.
Freelancer accounts receive free Connects every month.

You can buy bundles of them. And freelancers and agencies earn Connects by winning client interviews, getting great reviews, and demonstrating their skills.