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Português Your customer communication management software at first glance.
Keep track of all customer interactions from one dashboard.
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
Used by
Customer communication management software
Communication plays a fundamental role in all aspects of business. When properly managed, innovative customer communication shapes brand identity and substantially contributes to meaningful and lasting relationships with customers.
What should you know?
Companies need to communicate with their customers for a variety of reasons. To keep their audience informed and engaged, organizations use a wide range of communication channels and methods such as emails, text messaging, live chat, voice calls, social media and more.
Innovative communication solutions are cloud based platforms that offer tightly integrated capabilities, which in turn enable you to provide strong, consistent, positive customer experiences. Providing these consistent experiences is a challenge for most businesses as customers get more tech savvy and less forgiving of subpar interactions.
Why should you use a customer communication management software?
Nowadays, customers expect personalized, quick, and knowledgeable service. Let’s take a look at some key e-commerce stats and trends from 2019:
Bigger spending
48% of customers spend more when their experience is personalized.
Irrelevant content
74% of people hate being shown irrelevant content.
Why CCM software?
To summarize, effective customer management communication implies delivering highly customer-specific, relevant communications through channels that customers prefer. To provide such personalized, centralized, and streamlined experiences, teams involved in customer communications need advanced tools.
Customer communication management software is a communication and collaboration application that enables companies to manage a high volume of outbound and inbound customer communications across a range of channels. It is a significant part of customer service software systems that ensures customer-facing communications are relevant, responsive, consistent, and based on data gathered from past experiences.
Advanced customer communication management platform
LiveAgent’s fully-featured customer communications management software is designed to unify numerous contact channels and ensure cross-channel consistency. LiveAgent’s all-in-one help desk solution provides companies with a single view of customer interactions, maintains a clear record of all relevant data, and integrates seamlessly with existing enterprise applications and systems to ensure highly personalized customer experiences.
Who uses CCM software?
According to a recent Market Guide for CCM by Gartner, CCM solutions are primarily used by industries like insurance, banking, healthcare, and utilities to generate communications such as invoices, statements, correspondence, or alerts/notifications.
Customer communication management is widely used by organizations for marketing and billing purposes, so as a rule of thumb, customer communications management software is owned by product marketing, sales, and support teams.
Key features of the best customer communication management software
When choosing a customer communications management software, it’s important to take note of the key features it offers. The free customer management software should enable you to personalize the way your company engages with its customers and deliver the right message through the right channel at the right time.
Shifting over to cloud based services
Another important requirement of modern business is functionality designed with process optimization in mind. Platforms that are based on cloud or hybrid solutions solve this challenge and reduce high maintenance costs of legacy and homegrown CCM systems.
Two way communication
Modern CCM software should support inbound and outbound communication, with all customer records stored in one place. Companies expect to view and manage all customer data in a single, easily accessible, and convenient location.
LiveAgent’s advanced CCM solution
LiveAgent provides a fully-featured solution designed to manage customer communications. Using LiveAgent, your team will be well equipped to generate, distribute, and track communications. The high tech customer communications management platform provides a highly tailored experience that integrates seamlessly with existing enterprise applications and systems. If you are looking for the top ccm software to improve brand recognition and increase customer retention, give LiveAgent a try. With its powerful feature package designed to maximize call center operational efficiency, LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020.
Check out more key features
In addition to the features above, a great customer communication management software should also include powerful authoring tools and customer engagement analytics. Check out more key features that a powerful CCM software should include by clicking the button below.
Powerful authoring tools
More and more businesses choose to use a dedicated CCM solution with built-in functionality to create and manage key content elements within their communications. Most advanced CCM solutions today provide a highly powerful authoring or editing experience and enable nontechnical business users to update communications with no compromise on quality and time.
Customer engagement analytics
Data analytics is an essential feature for customer communications management software because it lets companies gather metrics for key business functions (most responsive channels, ticket volume, resolution rates, cost per touch). This information provides businesses with intelligent data-driven insights to support revenue growth and profitability.
The best issue tracking software
Struggling to choose the best issue tracking software? Check out our research where we compared the best 25 issue tracking software solutions.
Keep it clear with customer interaction software
LiveAgent is a highly recommended customer support platform that provides quick solutions and improves communication with customers. It helps categorize tickets, tracks client needs, empowers agents, and increases customer satisfaction and sales. Many businesses have had positive experiences with LiveAgent, reporting faster response times and improved support experiences. It is also reasonably priced and easy to use, with great functionality and reporting features.
The 25 best client portal software
Client portal software showcases a customer-centric approach. Learn about 25 of the best client portal software on the market today.
Be happy with customer satisfaction software
LiveAgent offers robust analytics and reporting capabilities to track service metrics and KPIs, generate various reports, and measure customer satisfaction. It is trusted by over 21,000 businesses worldwide and provides flexible, customizable, and transparent pricing. Customer satisfaction software allows businesses to collect, organize, and manage customer feedback, measure customer satisfaction, and identify unhappy customers. It drives profits and increases the lifetime value of satisfied customers. Measuring customer service satisfaction is critical for success in today's competitive marketplace. LiveAgent's customer service platform is a complex multichannel solution with over 179 features to streamline customer communications and improve satisfaction ratings.
Customer experience software platforms like Startquestion, Userlike, Monday.com, and others offer a range of features to help businesses engage with customers, gather feedback, and streamline communication. These platforms cater to businesses of various sizes and industries, providing tools such as surveys, live chats, ticketing systems, and analytics to improve customer experiences and drive sales leads. With a focus on digital interactions, these platforms aim to provide a personalized and efficient customer experience.
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