5 Best Live Chat Software for Small Business

small businesses who leave their
customers waiting can lose them to the
competitors and damage their brand
reputation hence customer service has
become an essential part of any business
but with the best live chat software
companies can talk to the customers in
real time set automatic replies for
repetitive questions and gather
information about website visitors to
turn them into customers that's why in
today's video we will show you five of
the best live chat software that's
perfect for growing your small
businesses
[Music]
let's start with olark first a popular
live chat software with a simple and
intuitive user interface that helps
businesses engage with customers in real
time its user friendly system lets you
quickly add to your site without any
problem it also offers you tons of
customization to modify the chat box
according to the theme of your website
with this software you can provide
immediate support to your customers but
at the same time you can also gain
detailed information about them to make
a better business decision you can also
connect it with tons of your favorite
software including wordpress hubspot
salesforce and more another thing to
love about this live chat software is it
offers all the core features regardless
of the plan size besides that it also
allows for a free trial overall olark is
loaded with solid features and
integration needed for commercial
success and customer satisfaction
[Music]
next we will talk about chatbot which we
think is the future of live chat
software as it offers 24 7 continuous
engagement with your customers
along with that it uses the power of ai
to boost customer engagement and
satisfaction which is a much needed
trade for small businesses it comes with
an intuitive visual chat builder where
you can quickly and efficiently set up
your chat bot without requiring any
coding aside from that this software
helps the team come together in one
place to share their expertise from
different fields creating the perfect
customer interactions on top of that you
can integrate it with your favorite
software tools like messenger mailchimp
zapier slack and more to supercharge
your workflows
simply put with chatbot you can please a
customer at each step of their buying
journey
live agent is an all-in-one live chat
solution that provides the best in-time
service to the customer with a wide
array of features including real-time
chat ticketing time tracking and more
this software lets you create unique
chat buttons that you can easily place
anywhere on your website after that you
can use it to chat with the customer in
real time or create canned responses to
answer their frequently asked questions
it also has a helpful chat overview
which gives you detailed information
like where your customers are
geographically located what pages of the
site they're visiting and how long
they're spending on each page
other features include universal inbox
hybrid ticket stream built-in crm tags
and more live agent also integrates
seamlessly with more than 40 third-party
applications to save your valuable time
by less clicking and locking
give your customers the best support
with zendesk designed to deliver quick
customer service to capture more leads
with this live chat software you can
initiate customer behavior driven chats
get the ratings for the chat experience
analyze all the conversations and plenty
more not just that it also boasts a
powerful chatbot function to answer the
most frequently asked questions
automatically this is great when you
want to reduce your overall workload or
response out of working hours plus you
can customize its appearance to ensure
it's perfectly matched with your
business and website's branding when it
comes to integration it seamlessly
integrates with popular platforms like
wordpress joomla squarespace and more
moreover it can deliver a detailed list
of your site visitors with the items and
pages they browsed helping you gain more
insights into your customers lastly
zendesk pricing is based on service and
sales which are well adapted to the
needs of fast growing businesses
[Music]
and finally in number one we will have a
look at live chat as the name suggests
it's another live chat software that's
overall the best in this roundup because
of its simplicity
contextual tags
communication features and lots of
helpful integration with this software
you can send messages that are more
personal and appealing than plain text
messages for example you can send a text
message followed by some buttons it's
useful when you want to build a
clickable response for your customer
without typing not just that you can
also use predefined quick replies cards
containing an image title or description
which is perfect for product
recommendations you can also send files
screenshots offers and catalogs to
support your customers but it does not
stop here as it provides a real-time
list of website visitors to turn them
into a customer
and finally this software integrates
easily with more than 200 tools and
offers affordable plans for small
businesses considering all live chat is
a choice of best live chat software that
can delight customers and fuel the sales
of any small business
so that was all about the best live chat
software that's perfect for small
businesses
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