8 Best Live Chat Software for Small Business Compared 2024

are you looking for the best live chat
software for your small business in this
video cyan and we're going to cover the
best live chat software out there we've
tried out several different live chat
softwares for our business and
we'll share with you the best ones that
we have found the ones that we're using
right now and the ones that we like the
most so stick around and then make sure
you stick around to the end because no
matter which live chat software you
choose
i'll share with you three tips that we
use to get the most out of
our live chat software hey there i'm
christina with wpbeginner where we teach
all about wordpress as well as ways to
grow
your website online so if you find value
in this go ahead and give it a like it
really does help out and all the links i
talk about you can find
in the description below so let's dive
in number one is
livechat livechat.com is the industry
leader in the live chat software world
it's super easy to set up and install a
free live chat
on on your wordpress site it comes with
beautifully designed
live chat support app that you and your
agents can use on your laptops tablet
mobile devices
basically means you can chat with
customers while on the go
without having to log into your
wordpress dashboard you can
add surveys before and after live chat
session which is really important
and helpful so you can evaluate how your
support team and sales
team are performing and when your team
is off during the off hours you can set
up a workflow so users can easily send a
support ticket directly from the live
chat form
that's one of the reasons why we're
using it on our website optinmonster
it's really robust live chat also have
tons of integrations with popular crm
softwares like hubspot
they integrate seamlessly with google
analytics all the top email marketing
services like mailchimp etc
and this will save you a ton of time so
you won't have to
enter the customer details manually into
other systems
the best feature that we like about live
chat is the speed
their chat window loads extremely fast
works on all devices
and offer a much better user experience
than most other
live chat software that exists they also
have many support tools that help
us improve our customer communication
such as
tracking visitor visitor goals proactive
chat bubbles to increase
conversations a smart api that
integrates with our knowledge base and
so much more
and as a wp beginner user you get uh
exclusive discount when you're using the
live chat because we love the software
we work with their team
together get our users not only a trial
but also exclusive discount number two
is chatbot now chatbot.com makes it
super easy for small businesses to use
the powerful ai
chat bots to boost customer engagement
and grow your business
it comes with an intuitive drag-and-drop
interface that you can use to create
your own chat box
they also have dozens of ready-made
templates for various scenarios
in various industries that makes it easy
for you to design custom
conversation scenarios and chat routing
for your business
for example you can use an e-commerce
bot template that helps walk you through
their customers through
entire buying process you could also use
a lead generation
bot to power up your sales and book more
calls
their sales bot template lets you sell
products directly from the chat box
window
which is really powerful for making
conversions on it
they have a lot of other bot templates
that include customer service
restaurant package bot package tracking
bot which is super helpful and
recruitment and so much more the
templates truly are a powerful part of
this because it lets you get started
quickly so you don't have to dig into
trying to create your own chat box it
just makes it easier for you
now simply put it allows you to create a
virtual assistant on your website
your facebook pages social media and
messaging apps
if the user wants to communicate with a
real person it makes it super easy to
forward that information on to your
customer support agent
facebook messenger phone call support or
whatever you need it to do
now they also integrate seamlessly with
wordpress and woocommerce that really
helps
boost the engagement on your website
number three is
sending blue so they are one of the
popular email marketing services
that also have recently added a beginner
friendly live chat software
um all what you have to do is just set
up a chat box under the account and then
add it to your
website using their wordpress plugin
they allow you to easily convert your
website visitors into customers
by answering their any last minute
questions via live chat
the cool thing is the chat automatically
integrates with the
larger sendinblue marketing automation
platforms which enables you to capture
more leads
and you know because it seamlessly
integrates with the email marketing
you you have complete marketing
automation segmentation
and access to their other tools like
retargeting for facebook ads based on
user intent
selling blue basically offers a complete
marketing package with crm
sms and email marketing along with
landing pages
and live chat and other growth tools so
ultimately when you're using set in blue
you're not just getting a live chat
software but you're getting a powerful
toolkit
that helps you convert more visitors
into paying customers
number four is olark and olark is a
popular
live chat solution for online businesses
it's easy to use
you can add olark for to wordpress quite
easily you just copy a little bit of
code and add it in there if you're not
comfortable with copying code
then you can even install their plugin
that makes it even easier
now they offer integrations with other
services such as salesforce
zendesk hirise and several other
third-party mobile apps
and they allow you to connect olart chat
from almost any ios or
android device so you can even chat with
customers on the go number five is
live agent they are one of the leading
omni channel
live chat and help desk software they
offer suite of software including email
ticketing
live chat video chat time tracking call
center
and more basically it is an all-in-one
customer support solution
if you do not have a support test system
already then using the live agent suite
can make things easy because it's an
all-in-one platform very similar to
zendesk chat and others
they offer seamless integrations with
wordpress and just by every other
popular website builder
they also integrate seamlessly with all
the top email marketing services
crms and other market platforms number
six is chaport now if you're looking for
a free
live chat support software for wordpress
then you might want to check this one
out
they offer free forever plan with
unlimited chats history
notifications unlimited register
operators and up to
five operators at a time they have light
chat support
apps for mobile devices chat widgets
that you can use reporting and analytics
that are integrated third
party integrations through zapier their
pay plans will give you more access to
more features
such as typing insights visitor notes
you can do saved replies
file sending auto invitations and more
so if you're looking for a free item
that you can start with
then look at chatport number seven is
intercom
you cannot talk about live chat and not
include intercom in a list
it is a very flexible tool that helps
you capture leads
engage users and boost conversions they
have a messaging service with live chat
widgets that you can automate with your
own flows
add chat bots and add tons of engagement
for customers
now intercom is not just a live chat
support software
it can be used as an onboarding tool it
can be a support assistant it could be a
lead generation
tool marketing automation and a user
engagement software
now if you're just looking for a live
chat software then you may not be able
to utilize intercom's full potential
on the other hand if you want your live
chat support software to do
all these other tasks then you're going
to love intercom it's super easy to use
integrates with google analytics has a
crm integration
slack email marketing service
integration and a whole lot more
we're using intercom in some of our sas
applications
for user onboarding and better
engagement there
but it's a really really robust tool
that goes beyond live chat
number eight is fresh chat and it's
another good live
support service that has awesome
features with that
will actually rival some of the more
well-known companies that are out there
now it's designed to be a conversation
and messenger app
and it allows you to start real-life
chats with customers using agents or ai
powered bots it also offers customer
timeline
views live profiles in-app campaigns you
can do co-browsing
customizable bots and automated
conversions you can connect
chats to support tickets on zendesk or
in the slack channel
and your team can use smart plugs canned
responses labels private notes or
desktop notifications to be
even more productive for you as you
heard syed said
our favorite one right now is live chat
for all the reasons that he mentioned
including the fact that they integrate
with so many programs one of the best
features that we find is the speed on
the website it doesn't slow down your
site if you want to try out live chat
make sure you click on the link in the
description below where we've negotiated
a
discount for you and now no matter which
live chat software you use there are
three
main tips that we use to get the most
out of our
live chat software tip number one is to
automate the conversation with chat bots
there are several questions that usually
come up over and over and over again and
there's no need to have a live person
there
simply turn on your live chat bot set it
up for the major questions that people
usually ask
so that they can answer those for you
the cool thing about that
is if there's something that comes up
that the live chat ai
can't answer then they'll do two things
they'll learn
what is being asked so that they can
provide a better service next time
and then they'll also direct the
information or the person who's asking
the question
on to a live person or on to a live
agent so that they can
answer that question better tip number
two is to use canned responses now
whether or not you're using chat bots
there's
typically these same questions are asked
over and over again so go ahead and
write out those questions
write out the answers for your team and
that way if you're if you have live team
serving the answers up they can simply
copy and paste those answers
to save them time if a chatbot is doing
it then you can load up the answers for
the chat bot as well
tip number three is to place your live
chat strategically
you really need the live chat on every
page of your site if you do go ahead and
put it there
but take a look and see for instance
optinmonster
they serve live chat on all pages except
for the blog as well as the
documentation
they simply found out that those pages
weren't where the customers were having
burning questions so there was no need
to put those on there
and if you're wanting to get more email
subscribers then make sure you watch
this video next as i walk you through
how to capture more email subscribers
for your wordpress website and i'll see
you over there