7 Best Live Chat Software Apps [2024]

live chat has become an integral part of
customer service when a customer or
website visitor has a question complain
or need some other type of assistance
they expect to reach your brand via live
chat it's also way more efficient for
your support team service reps can't
field more than one phone call but they
can handle multiple live chat
conversations at the same time in terms
of customer preferences it ranks higher
than a phone email and social media in
this video we'll break down the best
live chat software tools how they're
different and how to decide which one
will deliver the most value to your
business and as always timestamps below
this video along with free trials and
the latest discounts to all of these
tools let's get started
number one video
video is a powerful all-in-one customer
service platform that levels up your
customer support with an easily
accessible live chat widget that makes
your business available 24 7 and AI
power chatbots that engage your
customers in real time you can easily
customize the pop-up with different
colors button positions and editable
status messages video combines messages
from emails Facebook Instagram and
website chat widgets into a unified
agent interface enabling agents to deal
with all customer messages at the same
time with the same tools regardless of
which channel they come from you can
also add a custom pre-chat survey to get
visitors names phone numbers and email
addresses before a chat is started this
is great for lead generation that you
could later use for your marketing
activities the platform lets you track
your visitors so you can see which pages
of your website that they browse and
personalize your communication with
tidio you get a real-time overview of
all the visitors on your website or
store so you can see what they're
interested in and with canned responses
you can prepare replies to the most
frequent questions in advance and
support your customers almost instantly
video chat is mobile compatible which
ensures that consumers on mobile devices
are able to engage with the chat box on
small screens if no agents or employees
are available users can leave offline
messages additionally using a Google
Chrome plugin video chat lets companies
receive the immediate notifications of
any pending offline messages the
platform enables you to set up a number
of automations to trigger preset actions
when a particular condition is fulfilled
trigger options include a site visitor
opening a new page visiting the site for
the first time returning to the site
after a previous visit and spending a
certain amount of time on a single page
tidiochat is a cloud-based platform that
supports integration with leading
business applications such as e-commerce
email marketing and CRM software and
below this video is a link you can use
to get tidio completely free plan or get
20 off any paid plans that give you
access to both live chat and chat Bots
number two respond.io
respond.io is an all-in-one business
messaging platform that unifies customer
communication for organizations that
market sell and support across instant
messaging web chat and email the
platform allows customers to message you
via any channel including Facebook
Instagram WhatsApp telegram website chat
and more respond.io unifies messaging
apps in one place to create a holistic
view of chats with powerful broadcast
and Survey functionality that enables
companies to communicate at scale
respond.io website chat widget allows
website visitors to contact you via live
chat or through other messaging channels
you've connected the platform lets you
easily find and merge a contact's
messages and profiles to create a
holistic view of their interaction
history on the only platform with truly
multi-channel conversations and with
chat automations you can create
workflows to help your teammates better
manage their efforts in resolving
customer issues you can also use
automated messaging to identify customer
issues then route them to agents
according to skill function language
shift and more the intuitive dashboard
is designed for managers to pick up on
conversation or agent anomalies at a
glance respond.io lets you identify
conversations that have been on hold or
unresolved for too long and monitor
agent's performance and workload in real
time with reporting and analytics you
can gain Long View perspectives on team
and messaging performance on a single
page learn which agents are exceeding
expectations and monitor conversation
response and resolution time Trends to
keep support ratings high so if you're
juggling between WhatsApp Instagram
fiber telegram line and multiple
Facebook pages now you can organize all
of your messaging channels into a single
inbox analytics stack and automatic
engine and if you want to try this
powerful business messaging platform
make sure to check out the link in the
description and try respond.io for
completely free
number three gorgeous
gorgeous is an all-in-one e-commerce
customer service platform designed to
let you handle email social media phone
calls and text messages as well as both
live chat and chat Bots from One
dashboard the platform lets you add a
fast loading live chat widget to your
storefront to talk to customers straight
from your site and solve their questions
before they become email tickets
gorgeous connects to Shopify to bring
your products and Shopper history right
into the help desk when your agents are
having real-time conversations they'll
have all the information they need in a
single place to see what's in stock
share product links update orders issue
refunds and more with quick replies and
rules you can guide the conversation
based on the most common customer
questions provide faster response to
your Shopper while streamlining the
triage process for your agents with its
automation add-on you can provide
self-service flows to decrease with mode
requests and help customers help
themselves without ever creating a
ticket give Shoppers the option to call
your customer service team while
allowing your agents to work from a
single platform gorgeous SMS is the
easiest way to offer conversational text
message support for an uninterrupted
conversation with customers on the go
and if you want to try this all-in-one
Commerce customer service automation
software below this video is a link to
gorgeous's seven day free trial
number four live chat
Live Chat is an all-in-one customer
service platform over 35
000 plus businesses such as Ikea
Mercedes-Benz McDonald's and Paypal
trust live chat for their customer
support needs live chat works by
combining questions and chats from any
platform you integrate with into a
single inbox so your customer support
team can answer them quickly and
efficiently that ability to see
everything at a glance gives your team
incredible agility to strike while the
Iron's hot when visitors make any sort
of contact you're ready to provide the
information they need to confidently
purchase the software is state of the
art live chat makes selling easy with
features like product cards custom forms
AI Automation and advanced sales
analytics all of these are available to
use during live chats they're powerful
AI tools let you automatically route
inquiries to the right team segment
visitors and generate leads some sales
can be made directly from the chat
software itself this level of automation
leads to more conversations and enables
businesses to focus on building
long-term relationships with their
customers
number five live agent
live agent is an all-in-one customer
support solution that includes a
comprehensive live chat Widget the
widget Works hand in hand with all of
your support documentation to deliver
unprecedented 24 7 customer support on
autopilot branded as the fastest live
chat on the market it turns your live
chat channel into an around-the-clock
support center that doesn't need breaks
vacation or overtime pay automation is
at the core of live agents chat software
giving you thousands of ways to
introduce chat routing to the right reps
answer common questions segment your
audience build custom chat flows and
suggest relevant support articles all
while giving your agents more time to
focus on bigger issues that actually
require the human touch the widget
itself is highly customizable letting
you choose your own colors set a custom
welcome message create custom rules
track users as a browser site and
initiate conversations at the right time
live agents live chat functionality even
includes basic video chat so customers
or leads with Advanced issues can share
their screens chat face to face and get
personalized help in a way that makes
the most sense for the situation you can
even see a live text preview as users
are typing so your reps can Pro actively
work to find a solution before the
person on the other end ever hit send
but the best part is that it's fully
integrated with live agents ticketing
and customer support solution with no
extra apis or developers required
everything's 100 Plug and Play ready to
go out of the box taking less than a
minute to install the live chat widget
on your website if you're looking for a
comprehensive customer support solution
live agent is the way to go use the 14
day free trial period to try it out play
around with the widget Builder and see
how things work
number six HubSpot live chat HubSpot is
one of the most well-known and reputable
names in the marketing world and for
good reason HubSpot live chat software
is included with its free forever CRM
even if you're not currently using
HubSpot you can still use this live chat
software without paying a dime this is
an excellent option for any business
that isn't quite ready to invest too
much money into a live chat solution you
can try it at no risk and see if it
makes sense for your business as a
HubSpot tool you can rest easy knowing
the software is powerful and user
friendly despite its zero dollar price
tag it still comes with everything you
need including a custom live chat widget
for your website targeted welcome
messages customer routing rules and
built-in meaning scheduling the live
chat and chatbot option provides a
professional look as visitors interact
with your website you can also leverage
existing information you have about
repeat visitors to personalize their
live chat experience by integrating with
your CRM or using hubspot's built-in CRM
solution this makes all of your customer
interactions feel natural personalized
and on-brand managing your chat inbox is
easy all chats are stored in a universal
inbox with enhanced data so every rep
knows everything they need to know in
just a few seconds you can use saved
conversations for training purposes to
get other reps up to speed if the same
person reaches out again and to keep a
record of your team's interactions for
continuous Improvement but the best part
is that there are no limits to the
number of conversations you can have on
hubspot's free plan plus you can drag
and drop your live chat widget in just a
few minutes with no coding or
development skills from the look and
feel to how it behaves you're in
complete control
number seven go site
ghost site provides small businesses
with an affordable all-in-one platform
to easily manage their business on the
go though site provides you with a
messenger tool that is integrated across
a suite of all Business Solutions making
it easy to connect with customers the
way they prefer the tool lets you
receive and respond to all messages on
one single dashboard you can
automatically engage website visitors
feature promotions and conveniently
capture user information save time using
pre-formatted messages to send payment
links ask for reviews booking
confirmations and reminders and more
enjoy the convenience of having one
place to receive and respond to all
messages across Google Facebook and
thumbtack you can also create a chat bot
that engages with your visitor
automatically with ghost site you can
assign chat threads to specific team
members for more efficient client
interaction or you may wish to have one
team inbox monitored by multiple people
to ensure quick responses either way
gosite maintains an archive of all the
text messages across your organization
while other website Builders marketing
agencies and SEO companies offer help
for a business in one specific area the
go Suite Suite of tools is
all-encompassing offering everything
from building you a new website online
appointments this is messaging text to
pay and more with gosite you have all
the tools needed to manage and grow your
business all Under One Roof so these are
the best live chat software tools
available on the market we hope this
list will help you choose the right
software for your business if you're
undecided about which tool to choose in
the video descriptions you'll find free
trials and the latest discounts to all
these platforms I highly recommend
checking them out and doing your own
research to see which platform suits
your needs best thank you for watching
and see you in the next video