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Português How to add live chat to Shopify store
Learn how to integrate live chat into your Shopify store to provide quick and personalized support to your customers, reduce resolution times, and handle multiple inquiries simultaneously. Follow a tutorial on creating a chat button, copying the html code, and pasting it into the Shopify store administration panel. LiveAgent offers customizable chat buttons, a free trial, and integrations with 24/7 customer service.
How to add live chat to Shopify store | www.liveagent.com
Topics
- Adding live chat to Shopify store
- Creating a chat button
- Pasting html code in Shopify store administration panel
Video summary
In this video, a tutorial is presented on how to add live chat to a Shopify store. The process involves creating a chat button, copying the code to the clipboard, going to the Shopify store administration panel, navigating to themes, selecting edit html/css, choosing the current theme, and pasting the live chat html code above the backslash html line. Finally, the changes need to be saved and the store web page refreshed to activate the chat button.
Video transcript
hello everybody in this video tutorial i
will show you how to add live agents
live chat to your shopify store first of
all you have to create a chat button
copy its code to clipboard then go to
your shopify store administration panel
navigate to themes and click on
customize theme
at the top right corner select edit html
css from the left layout menu choose
your current theme and scroll to the
bottom of the page
paste the live chat html code right
above the backslash html line
don't forget to save changes
refresher store web page and your chat
button is ready
Improve Efficiency with Live Chat Integration on Your Shopify Store Website
Integrating live chat into your Shopify store website can help you provide quick and personalized support to your customers. Offering customers instant help can significantly reduce resolution times and improve the overall customer experience. Reducing resolution times means that agents can work on a larger volume of support tickets, which leads to greater job satisfaction and improved productivity. Additionally, by reducing resolution times, you can also help minimize the chances of customers becoming frustrated with long wait times and ultimately, churning. Moreover, live chat enables businesses to handle multiple customer inquiries simultaneously, thereby enhancing the volume of support tickets processed in a given period. Setting up live chats with LiveAgent is seamless as they offer customizable chat buttons, which can be installed in your Shopify store via HTML code. You can quickly learn the process of adding live chat to your website with a simple video tutorial.
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