Learn how to set up time rules in LiveAgent to automate help desk tasks, email reminders, ticket management and improve agents' workflow and response times. With LiveAgent, you can customize the system to periodically run checks and execute the rule if the conditions are met, minimizing human error and support costs. Explore the benefits of time rules, including follow-up emails, ticket resolution, spam deletion, and more!
Time Rules are a powerful feature in LiveAgent that helps streamline customer service operations. Unlike standard rules that are triggered by specific actions, Time Rules are time conditional. They run in the background at set intervals to check if specified conditions have been met, and if so, execute predefined actions. By using Time Rules, businesses can automate tasks and ensure an efficient ticket management process. For example, you can create a Time Rule that will automatically send a follow-up email to customers after a certain period of time has passed since their last interaction. The video is a step-by-step guide that shows you how to create and implement Time Rules in LiveAgent and explains how these Time Rules can be used to improve your daily workload.
How to setup Time Rules in LiveAgent
This article explains how to set up time rules in LiveAgent, which are special rules that run in the background and perform tasks based on time conditions. The video tutorial walks through an example of creating a time rule to delete tickets marked as spam and older than 90 days. The article also provides a text setup guide for those who prefer instructions with screenshots. In addition, the article briefly mentions other LiveAgent features such as chat buttons, departments, and predefined answers.
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