How to create and add Tags in LiveAgent

How to create and add Tags in LiveAgent | www.liveagent.com | Live Agent01:14

Live AgentJanuary 23, 2015

How to create and add Tags in LiveAgent | www.liveagent.com

Improve Customer Support Workflow with Tags for Better Ticket Management

Tags are a powerful feature offered by LiveAgent that enable businesses to categorize tickets and provide organized data, which helps agents deliver faster solutions to customer inquiries. Creating and adding tags to tickets gives the customer support team a range of valuable advantages. Tags provide an easy way to identify the content and priority of tickets. By tagging tickets with specific keywords and attributes, agents can handle similar tickets at once, leading to higher productivity. For example, by using tags like ‘Urgent,’ ‘General Inquiry,’ or ‘Account Management,’ agents can quickly categorize tickets and prioritize tasks according to their urgency or department. The step-by-step tutorial provides detailed guidance on how to create and add tags to tickets in LiveAgent. By following this guide, businesses can simplify their ticket management processes, enhance team collaboration, and provide an optimal customer experience.

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