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Português How to: Predefined answers in LiveAgent
Learn how to create and use predefined answers in LiveAgent to streamline customer support. This video tutorial walks through the process step-by-step and highlights effective use of keyboard shortcuts or the predefined answer icon. Simplify your workflow and respond to tickets quickly and easily.
How to: Predefined answers in LiveAgent | www.liveagent.com
Topics
- Creating Predefined Answers
- Simplifying Support Queries
- Using Predefined Answers in Practice
Video summary
In this video tutorial, the speaker explains how to create and use predefined answers in Live Agent to simplify support queries. Predefined answers are single standard responses that can be used for frequently asked questions. The tutorial demonstrates how to create a predefined answer, name it, add a subject line, type in the message content, and set its availability. Then, it explains how to use the predefined answers in practice by triggering them using the ctrl+L shortcut or selecting the message from the predefined answer icon in a new ticket. If you have any further questions, you can contact the support team via email.
Video transcript
hello everybody in this video tutorial I
will show you how to create and use
predefined answers in live agent an
efficient and simple way to simplify
your workflow is to create predefined
answers for support queries that can be
answered with a single standard response
to create a predefined answer navigate
to configuration automation predefined
answers and click on create predefined
answer
name it with a unique name
add the subject line note that the
subject will be used only when composing
a new ticket
type in the message content
set the availability to all me or the
general department
hit save now let's see how to use
predefined answers in practice navigate
to tickets and create a new ticket
to trigger a predefined answer simply
hit ctrl + L while typing or click the
predefined answer icon and select a
message
if you have any questions don't hesitate
to get in touch with us via email
support @ la desk.com thanks for
watching
Streamline Customer Service with Predefined Answers
Predefined answers are pre-written responses developed to handle common customer queries that customer service agents frequently encounter. They are beneficial for customer service agents as they allow them to save time while giving consistent replies. Using predefined answers can improve customer service experiences as they ensure that responses are accurate, timely, and consistent across the company. Predefined answers can also assist new agents in becoming familiar with the company’s policies and procedures, as they can study them to get an idea of how to respond to various customer inquiries. The video is an excellent tool to learn how to use predefined answers in LiveAgent. The video provides a step-by-step tutorial on how to create, develop and add predefined answers to the LiveAgent profile.
LiveAgent Webinar 1: Introduction & General Overview
Efficiently manage tickets, organize agents by department, customize email templates, and set reminders for follow-ups. Also, seamlessly integrate live chat and connect phone numbers to handle calls in the call center.
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