Discover LiveAgent

hi there let me walk you through live
agent so you can use the most out of the
application let's start with the
dashboard the dashboard gives you
overall information on what's happening
in your account you can see your active
departments online agents start an
internal chat conversation see your
statistics in overall leaderboards in
the top panel you have quick access to
the availability management simply
switch on and off the departments where
you want to answer tickets chats in
phone calls please note that only admins
and agents who have the ability to
switch statuses can do this also in the
top right corner you can go into a pause
edit your profile or log out in the chat
section you can see your online visitors
running in pending chats and more see
our other videos to explore live agents
chat functionality let's navigate to
tickets here's all the communication
between you and your customers sorting
neatly by priority live agents stores
your complete communication history
without limitations you can create a
ticket by clicking the new button in
selecting a type of the ticket
inside a ticket you can see the whole
communication
view additional information about your
customer answer the ticket
make notes
or transfer the ticket to your colleague
or different Department
on the left side you can see the filter
section if you want to filter tickets by
tags departments agents or pretty much
anything else you can do that by
creating filters for search you can use
the general search bar the search bar
for the current filter setup a custom
filter or navigate to the search section
for a more comprehensive search option
reports give you insights on overall
performance agent performance Department
reports channel reports tag reports in
agents ranking rebukes and rewards
they also give you a summary on when
were your agents online in for how long
customer portal allows you to manage and
customize your knowledgebase search
widgets form
feedback forms and buttons
you can also manage your contacts in
companies here in the my account section
you can upgrade to a paid version of
live agent the checkout is SSL secure
and we support most of the available
credit cards if you have any questions
feel free to reach out to support at la
desk comm or start a live chat
conversation on our website thanks for
watching