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Português How to setup rewards and badges in LiveAgent
Learn how to set up rewards using badges in LiveAgent to create a fun and engaging workplace that boosts productivity. Customize badges, enable/disable them, and understand the badge assignment process. Discover how gamifying customer support operations with rewards and badges motivates agents to strive for excellence and positively impacts customers.
How to setup rewards and badges in LiveAgent | www.liveagent.com
Topics
- Setting up rewards with badges
- Customizing badges
- Badge assignment process
Video summary
This video tutorial explains how to set up rewards using badges to create a fun and engaging workplace, which increases productivity. The video guides viewers through customizing badges by navigating to configuration system gamification and clicking on badges. Viewers can enable/disable badges or edit their images, names, and descriptions. The video also explains how the badge assignment process works and when it's evaluated. The tutorial ends with encouraging viewers to reach out via email for any questions.
Video transcript
in this video tutorial I will show you
how to set up rewards in badges badges
create a fun and engaging workplace with
badges the productivity in the office
naturally increases people love
collecting and holding on to rewarding
badges and try to shake off the negative
ones as soon as possible let's start
with customizing badges navigate to
configuration system gamification and
click on badges now you see the list of
badges in your live agent all badges are
in an active mode by default you can
disable badges you don't want by
clicking on disable or edit their images
names and descriptions by clicking on
edit by clicking the edit badge you can
also find out when will be the badge
assigned to an agent and how often it's
evaluated for example live agent will
assign the Speedy Gonzales badge to a
support rep whose average response time
to the ranking chats was fastest in the
day before if you have any questions
don't hesitate to get in touch with us
via email support at la desk.com thanks
for watching
Boosting Productivity with Rewards and Badges in LiveAgent
LiveAgent offers rewards and badges as a feature that gamifies customer support operations. The feature adds a fun and competitive element to the daily activities of the customer support team. By rewarding the agents’ successes with badges and incentives, the team becomes more motivated to strive for excellence in delivering customer support. However, the benefits of rewards and badges are not limited only to the agents. It can also positively impact the customers, as the feature increases the speed and accuracy of problem resolution. With rewards and badges providing a sense of achievement, agents are motivated to work more efficiently, ensuring that customer issues are resolved in a timely and satisfactory manner. This can lead to an increase in customer retention rates and a positive image of the business in the minds of the customers.
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This article explains how to set up time rules in LiveAgent, which are special rules that run in the background and perform tasks based on time conditions. The video tutorial walks through an example of creating a time rule to delete tickets marked as spam and older than 90 days. The article also provides a text setup guide for those who prefer instructions with screenshots. In addition, the article briefly mentions other LiveAgent features such as chat buttons, departments, and predefined answers.
How to add Agents in LiveAgent
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How to create and use Canned messages in LiveAgent
This tutorial explains how to create and use canned messages in LiveAgent, which allows for quick responses to common questions or issues. The process involves creating a canned message with predefined text and using keywords to easily search for it. The tutorial includes both video and text instructions, and additional articles discussing other LiveAgent features. LiveAgent is an integrated customer support software with various features like ticketing, live chat, social helpdesk, and voice helpdesk.
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