Videos
Docked Chat Window

Docked Chat Window

Docked Chat Window is a LiveAgent feature that allows customer support agents to dock the chat window into different parts of the screen, maximizing workspace and allowing work on other tasks while still being available for customer chats. Customizable docked chat windows can display customer details, conversation history, and canned messages. This tutorial provides step-by-step guidance for this feature.

Categories:

LiveAgent

Docked Chat Window | www.liveagent.com | Live Agent01:25

Live AgentNovember 12, 2015

Docked Chat Window | www.liveagent.com

Video transcript

Show full video transcript

Hide full video transcript

Chat Window Docking: A LiveAgent Tutorial

Chat window docking is a LiveAgent feature that allows customer support agents to dock the chat window into different parts of the screen, such as the left, right, or bottom corners. It helps agents to maximize their workspace and be able to work on other tasks while still being available for customer chats. Docked chat windows can be customized to display various information, such as customer details, the conversation history, or canned messages that can be quickly accessed by agents. This video is a step-by-step guide that shows how the chat window docking works in LiveAgent. It makes it much easier to understand its full functionality.

Back to Videos Create account for FREE

Live chat features

LiveAgent offers over 15 advanced live chat features that'll help you engage with your customers and provide better customer service.

With LiveAgent your chat window can be docked to the left or right side of a website. Read about it and watch our video - how a docked chat window looks.

Chat window docking

Chat window docking is a feature that allows chat buttons to be docked to the side of a website. LiveAgent offers customizable options and tips for effective placement. They also provide other customer service software and integrations.

Calls in LiveAgent

LiveAgent offers comprehensive customer service software, including VoIP phone systems and self-service software. It provides demos, an affiliate program, and a free trial to improve customer service, with over 175 features and language support.

Chat/Call queue indicator

The LiveAgent panel can show the number of customers waiting in the chat or call queue. Agents can define the number of chats they can handle at one time and a breathing time can be set between chats. Maximum queue time and maximum customers allowed can also be defined. If the queue is long, the online chat button can act as an offline button or be hidden. Agents can pick up chats or calls by clicking on the queue indicator regardless of their chat/call availability status.