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Português Fetching Facebook page messages by LiveAgent
Learn how LiveAgent can automatically transform Facebook messages and wall posts into tickets, allowing agents to manage inquiries from different channels, including Facebook messages in one place. Convenient for customers and efficient for agents, LiveAgent's Facebook messaging feature enhances customer satisfaction and experience.
Fetching Facebook page messages by LiveAgent | www.liveagent.com
Video transcript
Transforming Facebook Messages and Wall Posts into Tickets with LiveAgent
The video shows a process of transforming Facebook messages and wall posts into tickets through LiveAgent. When a customer sends a Facebook message, LiveAgent automatically creates a ticket. The agents can then respond to the message directly from the help desk software, and their message will be sent as a reply to the Facebook message. By using the free help desk software, agent productivity increases as they can manage inquiries from different channels, including Facebook messages in one place. The Facebook messaging feature is also convenient for customers as they can reach out to businesses via their preferred social media platform. By providing businesses with an integrated solution for managing Facebook customer service inquiries, the software enhances customer satisfaction and experience.
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