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Video Call in LiveAgent

Video Call in LiveAgent

Learn about the option to chat without video in LiveAgent through a video call demonstration between John Gordon and a customer named Haider. They test the feature and express satisfaction with it.

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LiveAgent

Video Call in LiveAgent | www.liveagent.com | Live Agent01:22

Live AgentMay 5, 2016

Video Call in LiveAgent | www.liveagent.com

Topics

LiveAgent features
Chatting without video
Satisfaction with LiveAgent

Video summary

The video is a conversation between John Gordon and a man named Haider. Haider expresses his interest in LiveAgent and asks about the possibility of chatting without video. John explains that it is possible to do so by typing in the chat box and disabling the video. They test this feature and it works perfectly. They end the conversation with Haider commending the feature and expressing satisfaction.

Video transcript

hello this is John Gordon with live
agent how can I help you today haider
this is Marty sir I'm real interested
you know you we don't your future can
you tell me more about it yes of course
why would you like to know well you know
i'm really interested you know in you
and we'll chat and chat simply material
sleep it's something like that possible
yes just type in what you want to say in
the chat box hit enter and it'll show up
on my screen ok let me does it do you
see what i wrote yes hi there oh it
seems to be working perfectly and what
about the other thing if we want you
have just a moisture what can I do
simply just push the video button it'll
disable the video on your screen ok let
me try that right and as you can see if
i push the button on my screen too now
we're just talking with our voice bob is
just a looks cool like a phone call why
not where is great sir i'm really
satisfied with this feature excellent
glad to hear it ok sir does will be all
for me thank you err imagine have a nice
rest of the day you too goodbye goodbye
sir

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The Benefits of Using Video Calls in LiveAgent

LiveAgent’s video call feature allows businesses to communicate in a more personal and interactive way. Video calls create a more engaging experience, helping businesses build stronger connections with their customers.They are incredibly useful because they can help resolve customer issues more quickly and efficiently, reducing the need for in-person meetings. The ability to disable the video feature and use it as a voice call is another advantage of LiveAgent’s video call feature. This gives customers and businesses flexibility in communication, allowing them to choose the communication method that works best for them. Calls can also increase customer satisfaction by providing a more personal and engaging customer experience. Customers are more likely to feel valued and heard when they can speak directly with a customer support agent. They can also foster trust and loyalty, leading to long-term relationships between customers and businesses.

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LiveAgent is a comprehensive customer management software that streamlines communication across different platforms, offers a native live chat, and a virtual call center solution. It provides detailed analytics and reporting to optimize support metrics and offers a customizable customer portal with a knowledge base. Trusted by top companies like NASCAR and Forbes, it helps businesses offer superior support and strengthen customer relationships.

Calls in LiveAgent

LiveAgent offers comprehensive customer service software, including VoIP phone systems and self-service software. It provides demos, an affiliate program, and a free trial to improve customer service, with over 175 features and language support.

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The given text covers a range of topics such as customer service, training, communication, and AI. It discusses various aspects of providing excellent customer service, including cultural factors that influence service standards, the power of proactive customer service, and the importance of effective communication in call centers. It also explores AI developments such as voice replication, text translation, and creating structured text from free text using ChatGPT. Additionally, the text covers sales and marketing aspects of LiveAgent, a customer service software platform.