Videos
7 Tips On How To Handle Angry Customers

7 Tips On How To Handle Angry Customers

Learn how to handle angry and frustrated customers with these 7 effective tips. Remain calm, listen, use their name, apologize, be honest and patient, and gratify your customer. Mishandling angry customers can hurt your business, so avoid shouting, blaming, arguing, or hanging up. Use these tips to provide better customer service and avoid negative consequences.

Categories:

LiveAgent

7 Tips On How To Handle Angry Customers | Live Agent00:59

Live AgentNovember 23, 2016

7 Tips On How To Handle Angry Customers

Video transcript

Show full video transcript

Hide full video transcript

7 Effective Tips for Handling Angry and Frustrated Customers

Handling angry and frustrated customers can be a challenging task for customer service agents. Dealing with these situations the wrong way may result in lost business, negative feedback and bad relations with the customers. This video provides 7 useful tips on how to handle angry customers.

1. Remain calm

2. Listen

3. Use their name

4. Apologize

5. Be honest

6. Be patient

7.Gratify your customer

How Mishandling Angry Customers Can Hurt Your Business

There are also some things a representative should never do when handling angry customers. You should never shout at the customer, blame them, argue with them or hang up on them. If you don’t handle these types of customers correctly, it can have various negative consequences. Customers may stop doing business with the company, leading to lost revenue. They could post negative reviews on social media which can damage the business’s reputation. Dealing with many angry and frustrated customers can be emotionally draining and stressful for your customer service agents as well. It can hurt employee retention, leading to higher rates of turnover, which can be expensive for the company.

Back to Videos Create account for FREE

Etiquette in Live Customer Support

Proper etiquette in customer support is crucial for creating a positive impression, increasing satisfaction, and building loyalty. This video provides tips on effective communication, delivering bad news, and maintaining professionalism to avoid negative reviews and loss of business.

How to Handle Angry Customers

Handling angry customers is crucial for businesses. Tips include remaining calm, listening to emotions, using the customer's name, apologizing, being honest, patient, and thanking the customer. These strategies improve customer satisfaction and maintain loyal customers.

Customer Service Language – 7 phrases to avoid using in Customer Service

Learn seven phrases to avoid using in customer service to improve communication with customers. These include 'I'm sorry', 'I don't know', 'calm down', 'hold on', 'I understand you're upset, but', 'I just work here, I don't make the rules', and 'no or nope'. Instead, use positive phrases that show empathy and offer assistance.

Learn how to handle angry customers and how to deal with the most common types of complaining customers. Read article and watch videos by LiveAgent team.

How to handle any type of complaining customer

Handling customer complaints is essential for business success. Understanding different types of complainers and responding appropriately is key. Seek out complaints, analyze the type of complainer, and respond with empathy and resolution. Stay positive and prioritize resolving complaints promptly. Use social media monitoring and feedback collection to improve customer service.