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Etiquette in Live Customer Support

Etiquette in Live Customer Support

Proper etiquette in customer support is essential for creating a positive impression, increasing customer satisfaction, and building customer loyalty. This video discusses tips on effective communication with customers, delivering bad news appropriately, and maintaining a professional demeanor. Remember, poor etiquette can lead to negative reviews and loss of business.

Etiquette in Live Customer Support | Live Agent01:13

Live AgentDecember 19, 2016

Etiquette in Live Customer Support

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Importance of Etiquette in Customer Support

Etiquette refers to the manner in which you communicate with customers, which includes tone of voice, choice of words, and behavior. Customer service agents interact with customers on a daily basis, which makes etiquette in customer support a key aspect. This video discusses various tips, such as the right tone of conversation with customers, how to deliver bad news appropriately, and the need for keeping personal opinions to yourself. It is important to understand that proper etiquette is essential in customer service as it helps create a positive impression and increases customer satisfaction. When a customer feels appreciated and respected by the employees, they are more likely to become a loyal customer. Poor etiquette can have the exact opposite effect and lead to negative reviews, customer dissatisfaction, and loss of business.

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