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Português LiveAgent Success Story: Websupport | Webhosting company
Learn how a web hosting and domain registrar company in Slovakia achieved success with LiveAgent customer service software. With a team of 16 support agents handling over 65,000 customers, they prioritize customer satisfaction and use the tool 'leverage' to manage tickets and internal communication.
LiveAgent Success Story: Websupport | Webhosting company
Topics
- Customer Service
- Web Hosting
- Domain Registration
Video summary
The video is a presentation by the team leader of customer service in a Slovakian web hosting and domain registrar company. The company has a team of 16 support agents who handle over 65,000 customers and solve around 5000 chats, 2000 calls, and 6000 emails per month. They use a tool called 'leverage' that helps with managing tickets and internal communication among teams. One of their core values is to go one step further in customer service, and they prioritize customer satisfaction, which is aided by the use of leverage.
Video transcript
hi I'm act Amish team leader of customer
support in web support we are biggest
provider of web hosting services and
registrar of domains in Slovakia I am
responsible for customer support team
consisting of 16 support heroes
supporting more than 65,000 customers we
couldn't effectively solve customer
queries in two different services for
emails and kit that make solving of
customer queries much more easier we
solve around 5000 chest two thousand
calls and six thousand emails per month
life agent sorts tickets by priority so
our agents don't need to handpick them
we use a leverage and also for internal
communication for example if there is
some query for marketing we easily can
transfer to them and then wait for the
response we take each ticket so when
month and we can say which type of issue
was the most common in the month there
are so many different functions in
leverage and every time when we want to
set something there is some solution one
of our core values is to go one step
further and life agent helps us to
deliver that to our customers customer
satisfaction is one of our highest
priorities and la virgen really helps us
to make it as high as possible
LiveAgent is a comprehensive customer management software that streamlines communication across different platforms, offers a native live chat, and a virtual call center solution. It provides detailed analytics and reporting to optimize support metrics and offers a customizable customer portal with a knowledge base. Trusted by top companies like NASCAR and Forbes, it helps businesses offer superior support and strengthen customer relationships.
LiveAgent Webinar 4: Multi Knowledgebase
The LiveAgent Multi-Knowledge Base feature allows businesses to manage multiple knowledge bases from one account, each for an additional $19 a month. There is no limit to the number of knowledge bases that can be added, and the feature is especially useful for businesses managing multiple brands or businesses under one support system. The feature also allows for SSL certification for added security.
WebSupport is a major hosting and domain registrar in Slovakia, expanding in Austria, Czech Republic, and Hungary. They switched to LiveAgent for improved customer support, resulting in a 47% increase in effectiveness. They measure customer satisfaction using parameters like average rating and unanswered calls, using tools like LiveAgent and Nicereply. They also focus on quality and accessibility, with a goal to improve client satisfaction.
Helpdesk software for Web hosting industry
LiveAgent is trusted by major companies and offers over 175 features, language support, and a free trial. It improves customer satisfaction, communication, and sales, and is used by well-known companies like Huawei and BMW. It also helps businesses improve their marketing reputation and customer service, with a focus on measuring metrics for customer satisfaction.
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