Български 
Čeština 
Dansk 
Deutsch 
Eesti 
Español 
Français 
Ελληνικα 
Hrvatski 
Italiano 
Latviešu 
Lietuviškai 
Magyar 
Nederlands 
Norsk bokmål 
Polski 
Română 
Русский 
Slovenčina 
Slovenščina 
简体中文 
Tagalog 
Tiếng Việt 
العربية 
Português LiveAgent Success Story: Sli.do | Web App For Events
Learn how Sli.do, a web app for events, uses LiveAgent to effectively manage communication with clients through real-time chatting, phone calls, and emails, resulting in a smoother and faster response time.
LiveAgent Success Story: Sli.do | Web App For Events
Topics
- Slotto
- Life agent
- Real-time communication
Video summary
Slido is a web app that allows users to ask burning questions and express opinions during meetings and conferences. The app promotes conversations between the presenter and audience. Life agent, a tool used for prioritizing conversations with clients, helps manage phone calls, emails, and chats in real-time. The use of life agent has allowed for faster response times and more successful events for clients.
Video transcript
when people join conferences or meetings
they typically come with questions
slotto is a web app that allows them to
ask the more of his most burning ones
and at the same time express their
opinion it creates this beautiful
conversation between the presenter and
the audience if someone wants to
purchase a new slide all we want to do a
little more than just let them if that's
the case our success ting will reach out
walk them through the basics and answer
even the most simple questions they
might have life agent is a great tool
for us to do it effectively and in real
time events our meetings are a very
dynamic environment everything changes
all the time that's why a live chat and
phone calls help us stay close to our
clients and emails on the other hand
help us prioritize the key conversations
we have with them so we're flagging
emails creating tags for specific emails
and assigning different priorities the
greatest thing about life agent is that
it can manage everything from one place
whether it's a phone call or Ted or an
email it's very easy to talk to our
clients even during the busiest time of
the day life agent therefore allows us
to reach out faster and secure a smooth
and successful event for our client
that's also why our response time is now
closer to 30 minutes
LiveAgent is a comprehensive customer management software that streamlines communication across different platforms, offers a native live chat, and a virtual call center solution. It provides detailed analytics and reporting to optimize support metrics and offers a customizable customer portal with a knowledge base. Trusted by top companies like NASCAR and Forbes, it helps businesses offer superior support and strengthen customer relationships.
LiveAgent Webinar 2: Email, Automation, SLA
Email templates and SLA levels are crucial for organizing ticket responses. Automation rules can notify agents of customer replies and escalate urgent tickets. Business hours and department-specific SLAs can be set up to streamline ticket management. Use tags and rules to automate ticket prioritization and notifications.
Looking for social listening tools?
LiveAgent is a social listening tool that connects with all social media channels. It helps resolve problems, showcase positive mentions, gain customer insight, and easily interact with customers. It's the most reviewed and #1 rated help desk software for small businesses, preferred by over 21,000 businesses. It offers transparent and affordable pricing with a 30-day free trial. With 180+ features, 40+ integrations, and cloud-based security, LiveAgent is a comprehensive solution for customer support needs.
Sli.do is a web-app that allows users to ask questions and express opinions during conferences and meetings. The Success Team offers support to clients, using LiveAgent for real-time communication. The platform can manage phone calls, chats, and emails from one place. LiveAgent also enables a faster response time and smoother event management. The website offers demos, pricing, and various customer service software options. They are currently building LiveAgent dashboards for recent sign-ups. The website uses cookies and offers one-on-one calls for businesses to discover the benefits of LiveAgent. Contact options include a contact form, messenger, Whatsapp, and live chat.
Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.
