LiveAgent is a help desk software that organizes all customer communications, including phone, email, live chat, and social media, in one inbox by priority. It also supports multiple companies or products in one account for a small monthly fee, emphasizing the importance of great customer service and how LiveAgent can improve customer experience.
The video promotes Live Agent, a help desk software that organizes all customer communications, including phone, email, live chat, and social media, in one inbox by priority. It also supports multiple companies or products in one account for a small monthly fee. The video emphasizes the importance of great customer service and how Live Agent can improve customer experience.
your customers use phone email live chat
and even social to get in touch with you
heck some of them even use multiple
forms of contact
crazy
[Applause]
not anymore live agent sorts all of your
communication
neatly in one inbox by priority
even on the go
[Music]
do you support multiple companies or
products
connect all of them in one single live
agent account
we post your live agent account in our
rock solid cloud
for a small monthly fee of let's say two
frappuccinos at your favorite coffee
shop
and what's more we don't limit you on
the number of tickets
call recordings or number of email
addresses you use
because we know that great customer
service is the perfect growth igniter
bad experience travels at the speed of
light don't let it take away your
customers surprise them with a level of
support that will make them come back to
you
over and over again because great
customer service
starts with better help desk software it
starts with live agent
LiveAgent is a powerful helpdesk software that offers a comprehensive solution for businesses to manage all their communication channels in one place, efficiently resolving customer inquiries and issues. The benefits of LiveAgent start with its ability to integrate and streamline different communication channels. LiveAgent gathers data from social media platforms, email, live chat, website contact forms, and more, compiling it into a unified inbox. This makes it easier for customer support agents to handle customer inquiries without switching between different platforms, increasing efficiency and communication clarity. One of the major advantages of LiveAgent is the customization it offers. Businesses can tailor LiveAgent’s interface to perfectly match their needs. By implementing LiveAgent, a company can also gain a comprehensive view of customer support operations, from agents’ workloads to ticket flow, which can help businesses identify any communication or support issues.
Live chat agents provide real-time customer support, requiring computer skills, product knowledge, communication, and multitasking abilities. Quick responses and efficient customer service software are crucial for improving customer satisfaction. Typing tests and customer portals can enhance agents' productivity.
Immediacy in Communication emphasizes creating closeness and warmth in communication. It benefits leaders by fostering positive responses, increased attractiveness, and improved relationships with subordinates. Strategies such as self-disclosure and positive feedback cues are essential for effective leadership.
The given text covers a range of topics such as customer service, training, communication, and AI. It discusses various aspects of providing excellent customer service, including cultural factors that influence service standards, the power of proactive customer service, and the importance of effective communication in call centers. It also explores AI developments such as voice replication, text translation, and creating structured text from free text using ChatGPT. Additionally, the text covers sales and marketing aspects of LiveAgent, a customer service software platform.
Join our community of happy clients and provide excellent customer support with LiveAgent.
Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.