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Português LiveAgent Live Chat Demo
Watch the LiveAgent Live Chat Demo to learn about the features of their live chat system, including real-time notifications, canned messages, order checking, review system, and agent rewards. Get a free trial to try it out for yourself.
LiveAgent Live Chat Demo
Topics
- Live chat button
- Pre-chat form
- Real-time notifications
- Canned messages
- Order checking
- Review system
- Agent rewards
Video summary
In this video, the presenter demonstrates how their live chat button works in real time. They show how the pre-chat form works, how the notifications work, how to use the canned messages, and how to check customer orders in real time. They also demonstrate how customers can leave reviews and how agents can receive rewards. Overall, it is an informative and useful presentation for anyone considering implementing a live chat system on their website.
Video transcript
hey guys welcome to today's video today
I'll be showing you how our live chat
button works in real time and I'll be
showing it to you both from the agent
and the customer side so let's get
started over here I have a website that
is a demo website and this is basically
what your website would be with our chat
button placed on it and when you would
click it it'll open up a pre-chat form
which it doesn't have to that's just the
way we have it set up so the customer
will input their in the name and contact
information you can send their initial
message so they can see your pricing
once I hit Send on that it will pop up
right over those years you can see
incoming chat from Sonya
there's notification over here as well
so I'll just hit answer it has my
pre-chat form right here and all my info
and so if I want to answer I can write
up a custom reply or I can use a canned
message which is a premade answer
because it's either frequently used or
or whatever so I'm just going to pick
one I'm going to send it and it's
popping around right over here next I
want to show you the real type time
typing view so what this means is that I
can say my order number is 4 3 2 1 and
I'm not hitting send yet as you can see
but it's already popping up here in my
agent dashboard so I can see what the
customer is typing and this meantime I
can look up their order number and see
what's going on before they even hit
Send so next if I close the chat from
the customer side I will be prompted to
interview the agent that worked with me
so I can give a good review
ok review and a negative review so I'll
just give a good real review and I'll
type in my comments a few was great and
as you can see this all pops up over
here I got my reward and it's registered
inside of live agent so that's how it
all works thanks for watching
Maximizing Customer Engagement with Live Chat
Live chat has become an increasingly popular communication channel between businesses and their customers. One of the key benefits of live chat is the level of engagement it offers. Customers can receive prompt and personalized support, allowing them to have their questions answered with precision. Real-time communication also provides customers with a more in-depth understanding of a company’s products/services, which can help form more significant relationships. Live chat also offers many advantages for businesses. For example, it can help reduce customer support costs and boost efficiency. Live chat allows businesses to reply to multiple customer inquiries simultaneously, without reducing the quality of support offered. This improves support efficacy and reduces wait times for customers. LiveAgent’s live chat feature offers businesses a wide range of benefits, including customizable chat widgets, post-chat surveys, and automated proactive chat messages. LiveAgent’s mobile-friendly design also enables businesses to provide support to customers on-the-go. Businesses who utilize LiveAgent’s live chat feature can improve customer retention and loyalty rates, enhance customer satisfaction, and positively impact business metrics such as repeat purchases and higher customer life value.
23 Live Chat Statistics: Key Insights for 2024
Discover essential live chat statistics for 2024, from industry growth to its impact on customer satisfaction and sales. Click for valued industry insights.
Free live chat software for your website
Implementing live chat on your website is essential as customers expect it. It allows for faster response times, 24/7 availability, builds relationships, and speeds up the sales process. Live chat is a strong trend in the business world and can positively impact customer experiences and increase sales.
LiveAgent's video call feature allows businesses to communicate in a more personal and interactive way, creating a more engaging experience for customers. It also provides flexibility in communication and can increase customer satisfaction by providing a more personal and engaging customer experience.
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