IVR & CALLBACK FEATURE DEMO

hey guys today I'll be talking to you
about live agents call center
capabilities so as we may know live you
can can use as both an inbound and
outbound call center all you have to do
is set up all your phone numbers that
you want to connect to your account and
then you can answer phone calls right
inside of your live agent dashboard what
you can do is also you can set up
complex IVR trees that basically route
your callers to their appropriate
departments and you can do this within
live agent by either recording these IVR
messages or just uploading ones that you
already have recorded so in today's
video I'll be showing you how it looks
like when a customer calls you and you
already have an IVR tree set up in place
and I'll be showing you how it routes
the call to the appropriate department
and also be showing you how its recorded
in the system so let's get started let
me turn on my camera and I'll be showing
you how it works
when i dial live agent so I'm dialing
live agent and I'm going to turn it on
speaker so you can hear the IVR menu so
I'm going to take you off speaker and
I'm going to be it myself and I'm going
to dial number two for technical support
and it will route me directly to a
technical support I'm gonna be turning
off my camera so you can see how it's
bringing in live agent as well so let me
turn off my camera let me press two
first so you can see so I answered the
call and as you can see it was ringing
over there and inside my dashboard and
now we can hang up and listen to the
recording so let's do that
alrighty and now we can really listen to
the recording I can take the call and it
was ringing over there by my dashboard
and now we can hang up and with me for
the recordings oh yeah alrighty so
that's how it works and now I'll be
showing you how the callback option
works so let me close these and let me
turn on my camera again and again I'm
going to call a live agent and this time
I'm going to press
on the playback menu because that's what
it is let's hear it again so I'm taking
it off speaker I'm going to be dialing
three and as soon as I dial three the
phone call is going to hang up because
it's already requested that I want to
call back once I do that my live agent
app will start ringing
and once I answer the ringing it will
automatically call me back so let's
showcase that so let me press three so
let's do three all right and I'm you to
myself so there's not too much echo and
we can turn off the camera now and once
I hang up I can listen to the recording
again so let's do that let me hang up
and the recording is right over here
alright and even fulfill their document
alright guys so that's how it works it's
very simple thank you so much for
watching and if you need any additional
help setting up your IVR trees please
head on over to our knowledge base where
you'll find some great step-by-step
guides and articles see you next time
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