Call Center Software Demo

hey guys in today's video i'll be
talking to you about our live agent call
center software
i'll be getting into the basics of what
it is and how it's used and i'll be
showing it from both the customer's
point of view
and the agent's point of view let's get
started so how does the call center
software work
well from the customer's point of view
they have two options they can either
call you through their phone or they can
browse your website
and look for the to call button like the
one we have down here
in the footer of our website all they
would have to do is click on the phone
number
and the call would be executed through
the website once the call is made
live agent will pick up the call and
present the ivr menu options to the
caller
once the caller makes their selection
they will be routed to the most
appropriate agent
to get your call center up and running
you will need to purchase a phone number
also known as a sip trunk from any
provider for local prices
please head on over to our website
liveagent.com voip dash partners forward
slash to see a list of our
current providers if there's a provider
that you'd like to use that isn't
currently mentioned on our site
please feel free to contact us and we'll
be happy to add them to our partners
list
one last thing that i should mention in
regards to call center software is that
there are no extra permanent charges
so how does the live agent call center
work from the agent's point of view
well the agents have four options when
it comes to answering calls from
customers
one they can answer through their
browser two they can answer on their
hardware phone that is connected to
their live agent account
three they can forward the calls to
their personal phone numbers
or four they can answer through the live
agent mobile phone app
that is available on both google play
and the apple store
if you're an admin inside live agent you
also have the option to add an unlimited
number of devices and connect them to
live agent
as you can see right over here you have
the option to create and add
more devices and as i said there is an
unlimited amount of devices that you can
add before we get into the demo
it's important to know that live agent
only transfers calls to agents that are
currently available and online
it does this through priority routing
current call loads or any custom rules
that you can set it
set up within live agent so before we
get into the demo i'd like to walk you
through all the steps of what i'm going
to be doing
so first i'm going to be dialing the
live agent demo phone number
from my phone and then once it starts
ringing i'll be listening to
the ivr menu selection on speakerphone
so you guys can hear it then i'll make
my ivr selection
and then once the call starts ringing
inside my live agent app
um i'll answer it talk into the phone a
little bit and then we'll hang up and
then we can
look inside the ticket details together
and we can listen to the playback
and call recording afterwards so let's
get started
let me navigate over here to my live
agent dashboard
and let me start off by calling the live
agent demo
phone number so let me call and i'll put
it on
speaker please wait while we connect you
to the first available agent
press one for sale so i'm going to put
your pressing request
one for sales for sale please wait while
we connect you to the first available
agent
now i'm going to be waiting for it to
ring inside of live agent i'll take it
off of speaker
so you can hear it right over here in my
dashboard once it's
going to be ringing
so it might take a few seconds and here
it is as you can see
it's ringing i'm going to answer the
phone call i'm going to
mute myself on one end because it's
going to make too much of an echo
and now that we've said a few sentences
i can hang up the call
and we can look at the call recording
so we're over here as you can see the
system already registered
that i called and i picked up the call
i even made an ivr selection for one and
i pressed the sales department
and now we can listen to the recording
i'm going to leave myself on one end
because it's going to make much of an
echo
and now that we've said a few sentences
i can hang up the call
all right guys so that's how it works
and just so you know if you want to you
can continue
the conversation with your customer
through live chat or email
right inside this ticket thread and if
you're curious about how you can do that
please head on over to our channel and
look for the video quick help desk
overview
uh video and that's where it'll be shown
and so if you have any other questions
or anything like that please leave them
down in the comments below and i'll be
also linking
that video the quick help disk overview
below so you can watch it
thanks so much for watching i hope this
was helpful have a great day guys bye