Customer Service in the UK vs. USA | Jack Whitehall

it's lovely that everyone has come out
to the hammersmith apollo to have a
laugh to enjoy yourselves because i
think on the whole we are quite a grumpy
nation we are a grumpy nation of people
but i think that that's something that
we should celebrate we should celebrate
how grumpy we are because that's what
makes us british and if we weren't like
this we would be like americans and we
don't want that happening
because there are some things in this
great country
there are some things
that we will never have and we need to
embrace that like customer service we
are never going to have customer service
in the uk
in america i don't want it here
because if you go into a shop in the uk
you know what you're getting put through
yeah like a phone shop for example you
walk into the car from warehouse you
know the drill you know that if you go
into the car phone warehouse you can get
ignored for days
there'll be a corpse at the counter
where some elderly gentleman has gone in
and tried to upgrade without his wife
there to help
and even when you do get assistance it's
going to be from some patronizing little
teenager in a suit that's constantly
going to be asking you how many minutes
you're talking in a month rav
but when you leave the shot you feel
like you've earned your phone
i broke my phone when i was in america i
had to go into the apple store in new
york oh my god the apple store in new
york is like a big white glistening
cathedral of [ __ ]
before you even have your foot in the
door there is some card in your face
with a fringe hey buddy my name's drew
what brings you to the apple store today
hombre i'm here to buy a phone not make
a friend piss off
they genuinely applaud the first
customer in of the day the apple store
in new york they all stand around
applauding the video as he walks in oh
we love you man customer number one you
rock can you imagine getting away with
that behavior at a phone shop in the uk
i think
not in the westfield shopping center
the only customer that's getting
applauded there is the last one out of
the day oh i think for us you've got
right we can all go down to pub you
blackberry
[Applause]
don't like customer service
and it works both ways as well
like when i was in america i needed to
use the train and i was on the platform
in america and i saw a poster on one of
the stations right it had on it one of
their rail employees she was there all
made up her eyes full of life and hope
she had a smile across her face and then
underneath it a little slogan hey you
got enough snacks for the journey enjoy
your trip
compare that to the posters you get up
and down this great island on every
single station platform what is it a
poster of a national rail employee with
a massive black eye please don't hear
[Applause]
[Music]
you