What is an Audit log? (+ Free Trial)

Audit log

Audit log is a chronological record of support agents' activities. LiveAgent offers an audit log with custom filters and comprehensive reports, allowing monitoring and improving employee performance for better customer service. It also provides features such as password validator and call center audit checklist.

An Audit log is a chronological set of records that provides documentary evidence of activities that have been undertaken by support agents.

Audit log automatically tracks actions like:

User – Changed State
User – Logged In
User – Logged Out
General Action
User – Viewing ticket
User – Left ticket
Ticket – Status
Ticket – Message
Ticket – Internal Message
Ticket – File
Ticket – Transfer
Ticket – System message
Ticket – Tags changed
Ticket – Voice message
Ticket – Note

Ticket – Ranking
Ticket – Split
Ticket – Other
Ticket – Call
Ticket – Chat
Ticket – Facebook
Ticket – Forward
Ticket – Knowledgebase
Ticket – Offline
Ticket – Tweet
Ticket – Split
Ticket – Tencent
Ticket – Weibo

Audit log custom Filter

Use custom filter to show only certain actions or select agent, department, time frame to retrieve specific data.

Something fishy going on?

Check your audit log for a chronological list of events/actions taken by your agents. Try it today. No credit card required.

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Knowledgebase resources

Learn more details

Activity log

The activity log is a time tracking tool that helps invest time better. It knows how agents spend time at work and is able to manage employees.

Audit log

Use chronological set of records that provides documentary evidence of activities that have been undertaken by support agents. Use LiveAgent's Audit log.

Analytics overview

Get a holistic overview of your customer support efforts with our analytics overview dashboard feature in LiveAgent and improve your business immediately.

LiveAgent offers a report of fulfilled and missed SLAs from a specific time range and Department. Use compliance reports to keep track of agent performance.

SLA compliance report

LiveAgent offers customizable live chat software, ticketing, call center, and social media support. It emphasizes streamlined communication with customers and provides separate knowledge bases. It is used by well-known companies.

Audit log

Audit log automatically tracks actions like:

Audit log custom Filter

Knowledgebase resources

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