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Accessing online ticket history is made easy with the help of a reliable ticketing tool, like the one provided by LiveAgent. By incorporating an online ticket history link in your sent emails, ticketing software simplifies the process of retrieving past ticket information, which allows agents to quickly access and review all relevant details from previous interactions. It’s an important feature of ticketing software for it support, customer service help desks, and call centers, among others.
Online ticket history authentication:
- If switched on, the user will need to be logged in to read ticket history.
- If not switched on, everybody can read online ticket history.
How online ticket history looks:
Share ticket updates with a URL
Send your colleagues a clickable link that shows them the contents of the ticket without having to log into LiveAgent. Try it today. No credit card required.
LiveAgent receives glowing reviews from satisfied customers who praise its ability to improve customer service, empower agents, and streamline communication. Custom ticket fields are highlighted as a key feature for providing personalized support and improving the overall customer service experience. The system is also lauded for its ease of use and ability to save time for support agents. Overall, LiveAgent is recommended as a comprehensive solution for efficient customer service and communication.
