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Phone support is still amongst the most important ways to provide customers with quick and efficient support. Every help desk should have one, although it’s not always convenient or affordable to buy hardware phones. Softphones solve this issue so your help desk can have a level playing field.
LiveAgent’s hosted call center software offers the ability to connect and use softphones (software telephones). It allows users to make voice over Internet Protocol (VoIP) calls from computing devices. Softphones are communicating with the call exchange provider via the SIP protocol (SIP trunking).
Calls are still being handled, recorded, and tracked by LiveAgent itself.
Softphone is an optional 3rd party app that works in unison with your LiveAgent call center. If you’re already using some kind of softphone client, that is a great benefit.
Softphone clients
that enable users to make VoIP calls:
- MicroSIP
- X-Lite
- Ekiga
- Jitsi
- Linphone
- Icanblink
- and more…
iOS and Android devices with SIP functionality
- LinPhone
- 3CX
- Zoiper
- and more…
Knowledgebase resources
Organize your calls with LiveAgent
Connect your favorite softphone to the LiveAgent call center and start providing awesome phone support for every customer. Get started with our free 30-day trial today!
Leading softphone software for B2B & B2C businesses
LiveAgent's call center software can improve customer relations and generate sales opportunities through easy and efficient outbound customer communications. A study shows that most consumers are receptive to proactive contact from companies if it leads to a positive experience. The software offers a free trial with no setup fee, 24/7 customer service, and the ability to cancel at any time. LiveAgent also provides various features and integrations for customer service, email management, and more.
LiveAgent offers various software solutions, including help desk and call center software, with communication channels like chat, calls, and video calls. MicroSIP is a free and reliable softphone software suitable for most uses and scenarios, with direct integration with LiveAgent for making and receiving calls directly from the platform.
