What is a Channel Report? (+Free Trial)

Channel report

Gain detailed insights into customer communication channels such as email, live chat, call center, and social media using LiveAgent’s channel report. This feature helps companies identify the most popular channels used by customers and sort communication data by department, agent, tags, and date for better analysis. It also offers charts for easy data visualization and can be integrated with LiveAgent REST API. Try it for free with a 14-day trial.

See what is the most popular way for your customers to contact you. LiveAgent provides you with detailed insights into every communication channel: Email, Live Chat, Call Center, Contact Forms, Feedback Forms, Facebook messages, Tweets… Forget about external tracking applications. Everything is built-in!

Individual entries can be sorted by Department, Agent, Tags, and Date. Channel reports can be exported to a CSV file.

Channel-report-LiveAgent — Channel report

Not ranked %
Rewards
Rewards %
Rebukes
Rebukes %
Incoming messages
Incoming Calls
Finished Calls
Incoming Chats
Finished Chats
Created tickets
Resolved tickets

Channel report can show your data in these types of charts:

Channel-report-area-chart-LiveAgent — Area chart

Channel-report-line-chart-LiveAgent — Area chart

Channel-report-bar-chart-LiveAgent — Bar chart

Channel-report-pie-chart-LiveAgent — Bar chart

Use Channel reports with API

Use LiveAgent REST API to call values from Channels reports.

Identify the hardest working departments

Generate department reports to get an overview of how many tickets, calls, and chats each department answered. Try it today. No credit card required.

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