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A SLA (Service-Level-Agreement) is an arrangement to meet targets for replying to the Tickets by your Agents (support representatives), for providing help to your customers.
Providing help based on service levels ensures that you’re delivering quantified and reckonable service. It also provides a more clarified view when issues appear.
Log report
LiveAgent offers a log of fulfilled and missed SLAs from a specific time range and Department. Individual entries can be sorted by Requester, Ticket ID, SLA Start time, Department, Agent, Due date, Closed, and SLA remaining/overdue time. SLA Log can be exported to a CSV file.
Learn from agent availability reports
Generate agent availability reports to get an overview of how long and when your agents were online. Try it today. No credit card required.
LiveAgent offers comprehensive customer service software with features like VoIP phone systems and self-service software. It emphasizes the importance of customer lists and provides tips on improving contact management. LiveAgent prioritizes security and privacy and offers various integrations and features to analyze customer service performance. The software also provides advanced features for contact management and the ability to edit customer lists, making it a comprehensive solution for efficient customer service and communication.
