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  2. Time report

Time report

Track time spent by agents supporting customers with LiveAgent's time tracking feature. Time is automatically tracked for each ticket and can be manually submitted by agents. Generate reports and customize time rules to improve efficiency and customer satisfaction.

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Time report

Time tracking lets you track time spent by each Agent supporting customers and thereby gain a deeper visibility of the overall help desk performance. The time spent is tracked automatically for each ticket when this feature is turned on. Additionally, you can force agents to submit the time spent manually, and add a note if necessary.

Time is tracked only if an agent is active in a ticket (time tracking stops after 30 seconds of inactivity).

Performance-report-LiveAgent

Time report

LiveAgent enables reporting of Time spent on all tickets from a specific time range. Individual entries can be sorted by agent, ticket, customer, company, report date, billed date, type (manual, auto). A time report can be exported to a CSV file.

Time-Report-LiveAgent
Time Report – All agents

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Keep track of time spent solving a ticket with time tracking. Time tracking works automatically when an agent is active in a ticket.

Time tracking

Keep track of time spent solving a ticket with time tracking. Time tracking works automatically when an agent is active in a ticket.

Features - Time Report

Time report

Track how much time your agents spend when dealing with tickets and customers. Time report is generated automatically and is active at all times.

Keep track of time spent solving a ticket with time tracking. Time tracking works automatically when an agent is active in a ticket.

Time tracking

LiveAgent is a customer service software with 180+ features, project management tools, and live chat options for improving customer relationships and communication. It also offers time tracking to improve agent productivity and accountability. Try it for free!

Department report provides you detailed overview of the performance of specific department. Get to know powerful insights.

Department report

"LiveAgent's department report allows organizations to distribute tickets and assign support agents, with 11 reporting features to monitor performance."

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