What are Benchmarks & Leaderboards? (+Free Trial)

Benchmarks and leaderboards

Track your customer support statistics with LiveAgent's benchmarks and leaderboards. See your personal statistics, benchmark yourself against others, and reward your best performing agents. Choose from a variety of metrics to display and set internal goals based on these statistics.

Categories:

Gamification

Available in:

Large

See your personal statistics, like how long have you been online, how many messages you have responded to, and a ton of other useful data. Benchmark yourself to others in your customer support.

See who beats you in what metric and who is the highest ranking Agent logged in today. Reward your Agents based on these statistics, set internal goals, and see who’s performing accordingly.

Display stats for (options):

Today
Yesterday
This week (Mon-Sun)
Last week (Mon-Sun)
Last 7 days
Last 30 days
Last 90 days
This month
Last month
This year
Last year
Anytime

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Leaderboard for (options):

Levels
Badges
Worktime
Sales
Answers
Calls
Chat messages
Chats
Not ranked
Rewards
Negative reviews

Leaderboard examples

Leaderboard for levels — Leaderboard for Levels

Leaderboard for Badges — Leaderboard for Levels

Levels

Determine skill levels of your agents with Agent Access Level. Levels are part of gamification and can greatly motivate your agents to take an extra step.