What is a Ban IPs Feature? (+Free Trial)

Ban IPs

Ban specific visitor IP addresses in LiveAgent to prevent them from bothering your agents on chats, contact forms, calls, suggestions, and forum posts. Banned users will be redirected to voicemail or spam folder depending on the channel used. LiveAgent's Ban history feature also records the agent, reason for ban, and validity date. This enhances your customer data security and protects your agents from unwanted traffic.

Specify the visitor’s IP addresses in LiveAgent that you wish to ban so annoying visitors won’t be able to bother your agents anymore.

Ban is applied to:

Chats
Contact forms
Calls (call button)
Suggestions
Forum posts

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Chats: A visitor can see a chat button, but he can not start a chat session with an available agent. A banned visitor can just leave an offline message, which will be automatically marked as Spam.

Contact forms: A message added by a banned visitor through a contact form will be automatically marked as Spam.

Calls: Calls through the call contact widget (call button) will be redirected to a voicemail (and marked as Spam) or it’ll just end the call – according to your IVR setup.

Suggestions/Forum posts: Banned users are not able to register and contribute to forum/add suggestions from banned IP address.

Ban history – Saved information

Date of the ban (Created)
Validity (Valid until)
Banned IP
Note with reason
Banned by (Agent name)
Ticket ID

How to add Ban

When chatting with an annoying visitor
Add ban in Settings/Protection section in LiveAgent

Knowledgebase resources

Learn more details

Live chat features

LiveAgent offers over 15 advanced live chat features that'll help you engage with your customers and provide better customer service.

Depending on your company security policies, you can restrict users such as agents, admins and owners to log on to the Agent Panel.

What is a Whitelist?

Implementing CRM and call center automations with VoIP systems can improve communication, customer service, and lead scoring. Whitelisting allows login access only from specified IP addresses, enhancing security. LiveAgent provides IP whitelisting and blacklisting for added protection.

Share previous conversations and inquiries of your customers with Online Ticket History. You can switch this feature on and off if you want to.

Online ticket history (URL)

LiveAgent is praised for its ease of use, reliability, and cost-effectiveness with pricing starting at $9/month/agent while offering various features for inbound call centers, complaint management systems, client portal software, email management software, and help desk software for startups. The software allows for the easy transfer of ticket lists, knowledge bases, and live chats and offers a customizable ticketing system and VoIP phone systems. LiveAgent offers a 14-day free trial with one-on-one demos and the option to export tickets in HTML or PDF format. The website also offers contact forms, chat options, and Facebook ticketing for efficient management. Adform provides digital marketing technology company solutions and services with customer service support and online tutorials. The text mentions installing cookies and ticket history with online authentication and link sharing features.

Chat history

LiveAgent's Chat history feature improves customer service by providing communication history, allowing quick access to previous inquiries and solutions. With benefits like fast ticket resolution and improved customer satisfaction, it's worth trying the 30-day free trial.

Ban IPs

Ban is applied to:

Ban history – Saved information

How to add Ban

Knowledgebase resources

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