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Customer Relationship Management (CRM) deals with information and data about your clients and customers. These are then used to provide better help, better support, and better service to your customers when it’s needed.
Customer Relationship Management is a critical part of every successful business, especially in today’s world where the competition keeps on coming and growing each day. Companies around the world have started using Customer Relationship Management software to better address problems with their workflow and provide a better service for their customers.
CRM lets users keep track of everything they know about their customers, such as their contacts, orders, and interests. It can also be used to track leads, contracts, customer support, or manage assets and resources.
LiveAgent is not an exception to this, and that’s why it’s not just a simple customer support software but also a great tool for customer relationship management.
Missing a CRM software?
No problem! LiveAgent offers a powerful built-in CRM that allows you to create unique CRM fields. Try it today for free. No credit card required.
With LiveAgent customer success software, you can store, organize, and easily reach every and any information, record, or piece of data related to your customers. Whether it be contacts, orders, interests, personal likes, or dislikes, you can reach this information whenever you need to. It can further help you with tracking leads, contracts, managing assets, and resources besides helping you provide the best customer support with the best tools.
You can further increase LiveAgent’s CRM capabilities with integrations, such as PipeDrive, SharpSpring or Highrise to get more advanced with your customer relationship management.
Ticket/Customer insights (CRM)
Store customer data and keep information in your tickets with Ticket/Customer Insights (CRM). That way, you can be always prepared and knowledgeable.
Investing in customer management software is crucial for businesses to gain knowledge about their customers and offer a personalized experience. Choosing the right software can be challenging due to the vast range of packages available. Implementing free customer service software can have many benefits, but businesses should carefully consider whether the investment is worth it due to implementation and maintenance costs. LiveAgent offers various features for effective customer service management.
LiveAgent offers a range of customer service software solutions, including self-service and inbound call center software. They also provide tools for complaint management, email management, and help desk support. LiveAgent has multiple integrations and pricing options available, including a free trial. The company places a strong emphasis on customer support, with multiple channels available for contact. They also use cookies to personalize the user experience on their website.
