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Português The #1 free knowledge base software
Discover how easy it is to create professional knowledge bases.
- ✓ No setup fee
- ✓ Customer service 24/7
Used by
Looking for a free knowledge base software?
A customizable free knowledge base makes your agents’ job easier and encourages your customers to help each other.
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2021. Stay close to your customers and help them faster with LiveAgent.
Create FREE account
The FREE account is free forever, but it comes with limited features.
What is free knowledge base software?
A knowledge base is an online self-service database that can be used by anyone looking for information about your company or products. This software enables you to store, share, and manage important information and data in a single place, where it is easily accessible. At their core, knowledge base tools can save you valuable resources such as time and money as they enable you to provide support to your customers even when your agents are not online.
Why free knowledge base software?
Create a place where your agents can share their knowledge and where your customers can solve their problems.
Happier customers
Create in-depth knowledge base articles to provide quick assistance to your customers.
24/7 support
By building your knowledge base, you ensure your customers have access to important information 24/7/365.
Decreased ticket load
Empower your customers to find information independently and enable your agents to focus on more pressing issues.
4 steps to create a free knowledge base
Create a place where your agents can share their knowledge and where your customers can solve their problems.
Choose from 3 predefined designs
LiveAgent’s knowledge base tool allows you to choose from predefined knowledge base designs. Even though we do not offer a custom theme, the designs are adjustable in terms of color, and can be customized with your HTML header/footer. After choosing the design, you can start filling your knowledge base with relevant content for both customers and your entire team.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Fair and free knowledge base software
LiveAgent’s free plan is an excellent solution for start ups. However, paid plans offer various help desk features that ease up your workflow and provide you with more options for providing customer support.
Free account
Free
7-day customer support ticket history
Limited integrations
No social accounts
Missing features
Paid account
from $15/mo
No limitations
Plenty of useful features
Social media accounts
Full message history
and much more…
Free customer support
Did you know that most customers like to search for solutions independently before contacting customer support? By building your knowledge base, you can provide them with valuable information and save your customer support team time that they would spend on dealing with repetitive inquiries. With free knowledge base software, they can focus on critical issues instead.
Internal knowledge base
LiveAgent’s open-source knowledge base software allows your company to create knowledge base content for your agents and customers. The internal knowledge management tool can be a single source that stores company information.
LiveAgent’s online knowledge base software has a search engine code that easily enables your agents to look for the needed information through a search box. Overall, a private knowledge base improves employee workflow, which makes both agents and customers happy.
Practical WYSIWYG editor
Bringing knowledge to your customers is simple! Create specific categories and make your knowledge base easy to navigate. Afterward, you’ll fill the categories with helpful content using the built-in WYSIWYG rich text editor for articles. You can customize and style your content with headings, different colors, styles, and also pictures.
Add file attachments to articles
LiveAgent’s knowledge base solution is a powerful tool that also allows you to attach files to articles. This self-service option reduces unnecessary customer inquiries and improves overall customer communication since customers can access information independently.
Over 21,000 businesses can't be wrong
See our success stories and testimonials and find out how LiveAgent can boost your customer support and increase the happiness of your business partners.
Why knowledge base software?
70% of customers would rather look up the answers to their questions themselves before they would contact customer service. LiveAgent enables you to set up a knowledge base easily with just a few clicks. You can create categories, articles and adapt them to your company’s design without typing in a single line of code.
Business benefits
Customer benefits
Available 24/7/365
Customers can get answers on their own
Fastest customer support
Provide excellent customer service.
LiveAgent offers a comprehensive customer care solution with 130+ ticketing features and 200+ integrations for excellent customer service on all channels. Get started for free and increase revenue with live chat and call center capabilities. Save money and provide exceptional service with the ticketing system. Connect with customers on social media and create a knowledge base for self-support. Take a tour and compare helpdesk solutions to see why LiveAgent is the best choice for your business.
Provide excellent customer service.
LiveAgent offers a comprehensive customer care solution with 130+ ticketing features and 200+ integrations. It provides live chat, call center, ticketing system, and social media support, helping businesses to save time and resources while delivering exceptional customer service.
Provide excellent customer service.
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Looking for free customer management software?
Create a free knowledge base to provide customers with useful articles. Customize it to match your branding. LiveAgent's customer service software is free, with the option to switch to a paid plan for extra features. LiveAgent is used by companies like Huawei, BMW, and O2. It offers a fast live chat widget and a ticketing system. The free plan has limitations, but the paid plan offers more features.
Helpdesk software for Retail industry
Investing in customer service training is crucial for businesses. LiveAgent provides comprehensive customer service software with 24/7 support, multilingual features, and savings for businesses. It also offers live chat, personalized experiences, and integrates with social media. LiveAgent helps improve customer satisfaction and communication, and is trusted by companies like NASCAR and Forbes.
Leverage FAQ software to optimize your customer self-service experience
Create differentiated content for customers and agents by using LiveAgent's knowledge base tools. Set up multiple knowledge bases and FAQs, enable a search widget with smart suggestions, and enhance agent productivity. FAQs are a powerful tool for customer support strategy, reducing repetitive questions, increasing customer satisfaction, and improving agent efficiency. LiveAgent offers various pricing plans to suit different business needs.
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