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Português Social media software
Get social with our social media support software.
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
Used by
Social media support inside your help desk
Would you like to engage with your customers on social media but you haven’t found the right solution just yet? Look no further! LiveAgent is a fully-featured help desk software that can integrate all popular social media channels, and even messaging apps in one convenient dashboard. Try it out today for free and see how you can improve your social media communication and unify all channels!
Best solutions
Why should you choose LiveAgent for social media?
Because LiveAgent makes social media communication so much easier! Our special sauce is our state-of-the-art ticketing system that can integrate every single of your social media accounts and pages. It unifies the incoming communication into easy-to-solve tickets and it can even deal with hybrid communication with customer who use multiple accounts on various social media. That’s not all, your entire workflow is also supported by efficient productivity features that make every reply or comment a much easier task.
Let LiveAgent handle your social media messages
Integrate your accounts and say goodbye to switching between all social media your customers use. Take a look at what social media and messaging apps can LiveAgent manage for you.
Facebook Integration Demo: How It Works
00:00/03:02
Audience management
Connect your Facebook pages and start handling everything via tickets. Every agent can reply to a ticket from the universal inbox, so you don’t need to be dependent on the application or browser app. All comments and mentions of your page will be converted into tickets, and they will be archived in the ticketing system. You can use most ticketing features for replies, and even save the entire history. Build a loyal online community thanks to fast Facebook support available to everyone anytime they need it.
- Interact with comments, posts and content
- Like or delete comments, add GIFs and more
Efficient messaging
Facebook Messenger
Would you like to handle your Messenger conversations straight from your ticketing system? Stop switching between apps with our Facebook Messenger integration. Every conversation is turned into a ticket and you can use most LiveAgent ticketing features to improve your chatting experience.
- Reply to Messenger messages via ticketing
- Access to ticketing features and hybrid messaging
Facebook Integration Demo: How It Works
00:00/03:02
How to Monitor Twitter with LiveAgent
00:00/06:38
Follow tweets
LiveAgent’s Twitter integration enables you to monitor all @mentions of your page or any #hashtags of your choice. LiveAgent can help you unify your Twitter account with the rest of your LiveAgent toolset. All hashtags and mentions you decide to monitor will be automatically transformed into tickets, which can be assigned to departments and agents.
- Track brand mentions and keywords
- Tweets, comments, and mentions in one inbox
Manage followers
Instagram is one of the most popular social media right now, which makes it perfect for customer service and support. Reply to posts where people give you tags or mentions directly from your ticketing. It can save you huge amounts of time, and help you handle much more than if you used the web app or smartphone app.
- Handle Instagram customer interactions faster
- Track customer communication from posts
How to Utilize your Instagram Plugin in LiveAgent
00:00/04:03
Viber Integration Demo | LiveAgent
00:00/01:45
Inbox texting
Viber
Viber is one of the most popular messaging platforms available today, which means it’s the ideal tool for your help desk. Reply easily right from your ticketing system, and manage communication with customers who prefer messaging apps instead of social media. The integration is seamless and works with most LiveAgent features.
- Organize your Viber communication in one place
- Reply to Viber messages in your ticketing inbox
Slack notifications
Slack
There’s no reason to leave your work communication behind when you’re dealing chatting with your colleagues. Our Slack integration also works perfectly with the LiveAgent ticketing, so you can still keep up with your customers and their inquiries at any time. Each ticket will give you a new notification.
- Stay informed about your ticket activity in Slack
- Customize your Slack notifications
WhatsApp support
WhatsApp (New!)
Our new integration can help our most valued customers deal with customer communication via WhatsApp. As with previous channels, WhatsApp can become an integral part of your ticketing and your help desk. Don’t miss out on it and give it a try!
- Integrate the most popular messaging platform
- Manage WhatsApp communication from ticketing
Deal with customer issues via social media
Go where your customers spend the most time and start providing excellent services to every social media user. LiveAgent can integrate your Facebook, Twitter, Instagram, Messenger, Viber, and WhatsApp, and help you turn them into great and powerful customer service tools.
Refine customer journey with:
- Better communication & productivity
- Hybrid universal inbox
- Seamless built-in integrations
It's easy to handle social media with LiveAgent
Take a look at how simple it is to add every important social channel for customer service. Connect your social accounts, manage your profiles, and create a loyal customer base.
Explore other LiveAgent productivity features
LiveAgent is much more than just a social media service software. Explore our other important tools and features and see how you can use them to gain a competitive advantage for your business.
Organized communication
Universal inbox
Get more from your social media solution, and unify your communication. LiveAgent can handle customer messages or calls from any type of channel and safely store them for you in the universal inbox with hybrid ticketing. All customer support processes get easier when information is in the right place.
- Keeps customer conversations in one place
- Hybrid communication and easy organizing
Efficient workflow
Automation rules
Social media apps are great but they can’t handle everything for you. Luckily, LiveAgent can help you out with a variety of automation rules that can perform many mundane tasks automatically. Focus on the important and stop wasting time with repetitive tasks that halt you from helping your customers.
- Automate your workflow and focus on the important
- Get rid of mundane or repetitive tasks
Categorizing
Departments and tags
Not every customer inquiry is quite the same, and that’s why it’s important to divide them into categories. LiveAgent can help you with this with the Departments and Tags features. Organize your communication properly and always route the customer inquiries to the experts who can provide the best answer.
- Divide customer support team members by expertise
- Use tags to organize customer service interactions
- Provide correct and timely customer service solutions
Ticket features
Macros, attachments and notes
Reduce response times and improve customer service with canned messages and predefined answers. LiveAgent supports various attachment types when replying to a ticket. Feel free to leave notes for your fellow agents in tickets and inform them about customer concerns or positive interactions anytime you need to.
- Keep up with customers with pre-written messages
- Leave notes and add attachments into tickets
Start using LiveAgent now!
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
Find out how you can benefit from social media support
Social media is an important part of any modern help desk. Take a look at the statistics and find out how you can use social media to improve your customer support and your business.
Social presence
Customers prefer to interact with brands and businesses over social media, which means they expect proper service and support. Provide buying advice and social media customer service to your audience with LiveAgent, and meet your customers exactly where they spend their time.
- Enhance your social media presence and reply faster
- Ticketing streamlines your social communication
63%
of customers expect social media service
Social media has become essential for customer service. Enhance your social media presence and be there for your audience.
Customer satisfaction
Improve the customer satisfaction rate and handle customer complaints more effectively. Social media customer service can up your customer support game and improve general satisfaction and customer happiness.
- Improve customer satisfaction with social media
- Go above expectations with regular replies and activity
70%
satisfaction rate
A high percentage of customers are satisfied with the way their problems are resolved via social media. Don’t cut corners on quality social customer care and improve it today.
Create loyalty
Create customer loyalty with better customer service. Your customers will be more likely to interact with your social accounts, as well as buy from you more often when they receive superior customer service.
- Increase customer loyalty with good service
- Provide consistent replies and customer support
79%
of customers expect a reply in 24 hours
Get the best results on customer satisfaction surveys and provide quick customer service activity on social media.
Save more with LiveAgent
LiveAgent won’t ruin your budget. Find out how much you can save on social media customer service and your entire help desk.
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Schedule a demo
What you will learn during the demo
- How to achieve your business goals with LiveAgent – whether it’s improving customer satisfaction or generating more sales.
- How LiveAgent works. We’ll give you a tour of the product so you can get an idea of how it is to work with our software.
- Answers to any questions you may have about pricing, service, integrations, and features.
“Approach each customer with the idea of helping him or her to solve a problem or achieve a goal, not of selling a product or service.” – Brian Tracy
Andrej Saxon
Sales manager
Social media help desk features
LiveAgent provides social media help desk. Improve your service with Instagram, Facebook, Twitter, and Viber integrations in LiveAgent.
Looking for social listening tools?
LiveAgent is a social listening tool that connects with all social media channels. It helps resolve problems, showcase positive mentions, gain customer insight, and easily interact with customers. It's the most reviewed and #1 rated help desk software for small businesses, preferred by over 21,000 businesses. It offers transparent and affordable pricing with a 30-day free trial. With 180+ features, 40+ integrations, and cloud-based security, LiveAgent is a comprehensive solution for customer support needs.
Social media help desk features
WhatsApp, Facebook, Twitter, and other social media integrations are essential for efficient customer service. LiveAgent offers a universal inbox, hybrid ticket stream, CRM, tags, automation, business hours, and department integrations to maximize social media help desk efficiency. It saves time, keeps data secure, and improves agent productivity. Try it for free!
LiveAgent is a versatile customer service platform that integrates with popular messaging platforms like Viber and Slack. It offers features such as canned messages, ticketing streamlining, and social media integration to provide efficient and effective customer support. With LiveAgent, businesses can improve response times, track customer conversations, and manage multiple social media profiles from one dashboard. It is a cost-effective solution that can help businesses achieve their customer service goals and increase customer satisfaction.
LiveAgent social media customer service software review
LiveAgent offers seamless integration with social media platforms like Facebook, Twitter, and Instagram, allowing efficient customer service management. With features like automatic ticket distribution and collision detection, LiveAgent ensures effective social media communication. Pricing options starting at $9/month/agent.
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