Best VoIP softphone apps for Mac in 2024 (Research)

A softphone is a software telephone system that allows you to make and answer calls through the Internet. Softphones use Voice over Internet Protocol (VoIP) technology to conduct and receive calls, which makes them a more affordable alternative to traditional phone systems.

What is a VoIP softphone?

In essence, the best VoIP softphone apps allow you to transform desktop computers, laptops, smartphones, or tablets into telephone systems that can make and receive calls just as any hardware telephone would.

If you’d like to use a softphone software in conjunction with our LiveAgent call center software, you can do so. This will enable you to make calls from a softphone software and pick them up directly inside of LiveAgent (and vice versa.)

Why should you switch to a VoIP softphone?

VoIP Softphones are gaining popularity because of three reasons:

They’re less expensive. Softphone users can enjoy perks like long-distance calls for local prices.
They require less hardware. Softphones can be used with desktop computers, tablets, and smartphones. This allows softphone users to work outside of traditional workplace settings, such as remotely or on the go.
Generally, softphone software have additional features that make it easier to manage incoming and outgoing calls (such as attended transfers).

The ranking methodology

As remote work is here to stay, we decided to find out which VoIP softphone software is the best for Mac users.

Our ranking methodology for both paid and free softphone apps focused on 5 key areas:

Ease of use (Including the integration process)
Functionality (Advanced features, integrations)
Price to value ratio
Customer service
User reviews (Gathered from Capterra, GetApp, Software Advice, G2, and Trust Pilot)

Top Paid VoIP Softphone Apps for Mac

CounterPath Bria Teams Pro

CounterPath’s Bria Teams Pro is a softphone software that works with your existing SIP supported call servers or VoIP providers. It’s perfect for large teams and organizations, but can also be used by medium-sized businesses, and individuals.

First impressions

Bria’s site is very easy to navigate. I appreciated the fact that I didn’t need to search extensively to find a list of features and integrations. I was also happy with the fact that they did not require a credit card input to register for a free trial.

In addition to that, Bria’s free trial is good for 21 days, which surprised me as I expected to receive a standard 14-day trial. Overall, Bria did a great job of impressing me before I even got to test the software itself.

Ease of use (Including the integration process)

Getting started with Bria is very straightforward. The integration process consists of three steps that even a softphone newbie could get done in a matter of minutes. The process consisted of:

Registering for a Bria account with my email address, and setting up a password
Entering my SIP server domain, username, and password
Downloading the Bria Mac client

Once the client was installed and Bria was ready to use, I went a step further integrated it with our helpdesk software, LiveAgent.

I then tested Bria by making calls and picking them up inside of LiveAgent, and each time the software worked perfectly. The UI of the Mac client is clean and intuitive and allowed me to add contacts to groups, create favorites, and view my call history. I also toyed with some additional Bria settings, that allowed me to change my presence status, IM members of my Bria Team, create virtual conference rooms, hide my phone number, transfer calls, record calls, and place callers on hold.

Rating: 5/5

Functionality (Advanced features, integrations)

Next, I looked into what advanced functionality Bria offers its users. Here’s what you can look forward to with Bria:

Call features. In addition to making and answering calls and video calls, users can transfer, forward, record, and put calls on hold.
Video conferencing. Create video conferences with up to 200 participants and invite both internal and external users with shareable links.
Mobile app. Bria offers its users a mobile application that’s available for both iOS and Android users. The Bria app syncs with your other devices, so you can keep contacts and call history on Android softphones in sync with other apps. Users can also enjoy push notifications about new calls and messages.
Integrations with up to 5 VoIP services and 3 devices. Bria allows users to integrate up to 5 VoIP services or call server accounts and 3 devices.
Management portal. Users can easily manage their accounts from the cloud.
Contacts import. Import contacts directly from your Mac address book, Microsoft Outlook, or your CRM.

Optimized call quality. Users can set their audio quality according to their needs.
Screen sharing. Bria supports screen sharing complete with screen captures, and easy to share meeting links.
Team messaging. Chat with your colleagues, share files, and view each colleague’s availability status directly in Bria.
Integrations. Bria is partnered with 10+ VoIP providers, IP-PBX networks, channel partners, and more.

Rating: 5/5

Price to value ratio

Counterpath’s Bria Teams Pro is priced at $9.95 per user per month. If you consider all the functionality you’re getting (softphone, internal chat, video conferencing) I’d say it’s well worth the money. It basically eliminates any third-party apps for internal communication in addition to being a reliable VoIP softphone software with video conferencing.

Rating: 5/5

Customer service

Bria supports its customers through a thorough FAQ section that’s complete with how-to-guides and videos. Users also have the option to submit a contact form or use live chat to request assistance.

I reached out to customer service with a contact form and received an answer within a few hours. The customer service representatives were friendly and helpful, and in addition to answering my questions, provided me with helpful links to guides and articles from the FAQ.

I searched Bria’s site for any customer support emails and phone numbers, however, I only found a corporate office email address and a North American toll-free number. There was no extra information on Bria’s site regarding business hours, customer support email addresses, or phone numbers.

Rating: 4/5

User reviews (Gathered from Capterra, GetApp, Software Advice, G2, and Trust Pilot as applicable)

Bria’s user ratings from GetApp, Software Advice, G2, and Trust Pilot averaged at a 4.1 / 5.

No ratings were registered on Capterra.

Rating: 4/5

ZoiPer

ZoiPer is a softphone software that allows users to make VoIP calls through PBX channels or SIP providers. It’s the perfect solution for businesses of all sizes.