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Português Discover the best live chat alternative
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Looking for live chat alternatives?
Is your live chat not living up to your expectations? Are you ready for a live chat alternative?
Our thorough live chat software comparison will shed some light on the most popular live chat solutions, their features, and customer ratings!
| Features | LiveAgent Try the fastest live chat widget for free! No credit card required. | LiveChat Inc. Compare LiveChat Inc. with LiveAgent. | Intercom Compare Intercom with LiveAgent. | Zendesk Compare Zendesk with LiveAgent. | Olark Compare Olark with LiveAgent. |
|---|---|---|---|---|---|
| Rating Overall software ratings from verified users on Capterra. | 4.7 LiveAgent received an overall rating of 4.7 out of 5 by verified users on Capterra. | 4.6 LiveChat Inc. received an overall rating of 4.6 out of 5 by verified users on Capterra. | 4.5 Intercom received an overall rating of 4.5 out of 5 by verified users on Capterra. | 4.3 Zendesk received an overall rating of 4.3 out of 5 by verified users on Capterra. | 4.5 Olark received an overall rating of 4.5 out of 5 by verified users on Capterra. |
| Ease of use Ease of use ratings from verified users on Capterra. | 4.6 LiveAgent is rated 4.6 out of 5 for ease of use by verified users on Capterra. | 4.7 LiveChat Inc. is rated 4.7 out of 5 for ease of use by verified users on Capterra. | 4.4 Intercom is rated 4.4 out of 5 for ease of use by verified users on Capterra. | 4.3 Zendesk is rated 4.3 out of 5 for ease of use by verified users on Capterra. | 4.7 Olark is rated 4.7 out of 5 for ease of use by verified users on Capterra. |
| Customer support Customer support ratings from verified users on Capterra. | 4.7 LiveAgent is rated 4.7 out of 5 for customer support by verified users on Capterra. | 4.6 LiveChat Inc. is rated 4.6 out of 5 for customer support by verified users on Capterra. | 4.3 Intercom is rated 4.3 out of 5 for customer support by verified users on Capterra. | 4.2 Zendesk is rated 4.2 out of 5 for customer support by verified users on Capterra. | 4.6 Olark is rated 4.6 out of 5 for customer support by verified users on Capterra. |
| Value for money Price to value ratings from verified users on Capterra. | 4.7 LiveAgent is rated 4.7 out of 5 for product value vs price by verified users on Capterra. | 4.5 LiveChat Inc. is rated 4.5 out of 5 for product value vs price by verified users on Capterra. | 4.0 Intercom is rated 4.0 out of 5 for product value vs price by verified users on Capterra. | 4.1 Zendesk is rated 4.1 out of 5 for product value vs price by verified users on Capterra. | 4.5 Olark is rated 4.5 out of 5 for product value vs price by verified users on Capterra. |
| Price Software price in USD per agent per month. | $9-$49/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month. | $19-$59/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month. | $39-$49/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month. | $49-$99/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month. | $19/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month. |
| Canned responses Create pre-defined answers to frequently asked questions that can be deployed with a single click. | LiveAgent offers canned responses. | LiveChat Inc. offers canned responses. | Intercom offers canned responses. | Zendesk offers canned responses. | Olark offers canned responses. |
| Customizable branding Option to use a white label (branding free) | LiveAgent offers customizable branding. | LiveChat Inc. offers customizable branding. | Intercom offers customizable branding. | Zendesk offers customizable branding. | Olark offers customizable branding. |
| Geo-targeting Send your website visitors personalized chat invitations or display custom multilingual chat buttons based on their geographic location. | LiveAgent offers geo-targeting. | LiveChat Inc. offers geo-targeting. | Intercom offers geo-targeting. | Zendesk offers geo-targeting. | Olark offers geo-targeting. |
| Offline form Enable website visitors to contact you outside of business hours through offline chat forms that are instantly converted into tickets and can be answered during business hours. | LiveAgent offers offline forms. | LiveChat Inc. offers offline forms. | Intercom does not offer offline forms. | Zendesk offers offline forms. | Olark offers offline forms. |
| Proactive chat Automatically invite your website visitors to chat based on pre-defined rules. | LiveAgent offers proactive chat invitations. | LiveChat Inc. offers proactive chat invitations. | Intercom offers proactive chat invitations. | Zendesk offers proactive chat invitations. | Olark offers proactive chat invitations. |
| Screen Sharing Screen sharing between customers and agents for faster problem resolution. | LiveAgent offers screen sharing. | LiveChat Inc. offers screen sharing. | Intercom does not offer screen sharing. | Zendesk does not offer screen sharing. | Olark does not offer screen sharing. |
| Transfers/Routing Automatically route, or manually transfer chats to agents that are best equipped to answer customer questions. | LiveAgent offers chat transfers/chat routing. | LiveChat Inc. offers chat transfers/chat routing. | Intercom offers chat transfers/chat routing. | Zendesk offers chat transfers/chat routing. | Olark offers chat transfers/chat routing. |
| Third-party Integration Integrations with popular software, tools, and networks, such as social media, CRMs, or payment processors. | LiveAgent offers third-party integrations. | LiveChat Inc. offers third-party integrations. | Intercom offers third-party integrations. | Zendesk offers third-party integrations. | Olark offers third-party integrations. |
| Message sneak peek A real-time view of what the customer is typing into the chat box. | LiveAgent offers message sneak peeks. | LiveChat Inc. offers message sneak peeks. | Intercom does not offer message sneak peeks. | Zendesk does not offer message sneak peeks. | Olark does not offer message sneak peeks. |
| Unlimited chat history There's no limit to the number of chat transcripts that are saved and can be retrieved at any time. | LiveAgent offers unlimited chat history. | Only in $39+/month plans In LiveChat Inc. unlimited chat history is not available in the $19 per agent per month plan. | Intercom offers unlimited chat history. | Zendesk offers unlimited chat history. | Olark offers unlimited chat history. |
| Unlimited visitor monitoring There’s no limit to the number of website visitors that you can monitor. | LiveAgent offers unlimited visitor monitoring. | LiveChat Inc. offers unlimited visitor monitoring. | Intercom offers unlimited visitor monitoring. | Zendesk offers unlimited visitor monitoring. | Olark offers unlimited visitor monitoring. |
| Chat tags Add tags to any conversation to view its contents at a glance or to make it easier to find. | LiveAgent offers chat tagging/chat tags. | Only in $39+/month plans In LiveChat Inc. chat tags are not available in the $19 per agent per month plan. | Intercom offers chat tagging/chat tags. | Zendesk offers chat tagging/chat tags. | Olark offers chat tagging/chat tags. |
Trusted by 30,000+ companies and 150M end users
Monitor behavior and engage when the time's right
Convert website visitors into paying customers with personalized chat invitations based on CRM insights and behavioral tracking.
Find out which page each customer is browsing, for how long, and who referred them to your website.
Amp up agent efficiency with canned messages
Save yourself up to 15 hours of work each week by answering frequently asked questions with canned messages.
Create an unlimited number of responses and deploy them with a single click.
Set up your live chat in seconds
Copy and paste a snippet of our code into your website to start tracking and chatting with your website visitors in real-time.
Customize with just a few clicks
Select chat buttons, chat windows, and pre-chat and offline forms from our gallery or create your own with custom CSS.
Be in the know
Anticipate each customer’s needs by getting a sneak peek of what they’re typing into the chat box before they hit send.
Supercharge the positive experience with our built-in CRM that allows you to view all customer information, past purchases, and past queries.
Effortless support that improves sales
Empower your customers with self-help tools that are directly integrated into your chat widget. Decrease ticket loads and increase sales with our live chat alternative starting today!
Put a stop to bad customer service
Keep an eye on your team’s performance.
Adjust agent shifts according to chat volumes and peak hours, monitor who’s chatting with who, see what they’re saying, and learn from agent ratings.
Connect the dots
No more guessing or assuming.
Follow your customer’s ticket resolution journey from start to finish across different channels in a single ticket thread.
Provide round the clock support
LiveAgent offers an offline chat feature that allows website visitors to contact you even outside of business hours.
100% adaptive and scalable
Our live chat alternative is 100% scalable and customizable, whether you’re on a trajectory ad Astra or need to scale down seasonally.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Why is LiveAgent the best live chat alternative?
Because the best live chat alternatives provide additional features at no extra cost!
Save more with LiveAgent
Compare LiveAgent live chat with competitor chat widgets and find out which one provides better price and value ratio for your help desk.
Our customers say it best
Looking for a Pure Chat alternative?
LiveAgent's website chat system offers a range of communication channels, including email support, live chat, social media, and call center, to help businesses improve customer contact options.
Call center alternative for sales and support
LiveAgent is a powerful tool for customer communication. It speeds up communication, provides chat options, and is trusted by companies like Huawei and BMW. Try it for free now!
Looking for a Front alternative?
Increase sales with LiveAgent, a CallPage alternative. Affordable pricing, automation, and excellent support. Try it today for a better marketing experience.
Looking for a HelpCrunch alternative?
Improve marketing strategies with our GPTSummarizer. Increase sales, target your audience effectively, and create compelling campaigns with our help. LiveAgent is a powerful customer service software with efficient communication and response times. It offers advanced chat tools, integration options, and affordability. Compare alternatives and try it for free.
Looking for a Kayako alternative?
Convert website visitors into customers with a fast chat widget. LiveAgent is multilingual, making it easy to overcome language barriers. Start a free trial now.
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